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6 Messages

 • 

190 Points

Wed, Sep 27, 2017 6:42 AM

Answered

debug log

Hi,

Simple debug logs :

So, where are the logs ?

Responses

337 Messages

 • 

5.5K Points

3 years ago

does this help?
From Zone Director help file
==================================

Generating a Debug File
  • CAUTION!   Do not start this procedure unless asked to do so by technical support staff.

If requested to generate and save a debug file, follow these steps:

  1. Go to Administer > Diagnostics.

  2. Select the items under Debug Components as directed by Ruckus technical support, or check the box next to Debug Components to select all. (If they are already selected, skip this step.)

  3. If you are instructed to save only log information for a specific AP or client, you can select the check box next to Debug log per AP’s or client’s mac address, then enter the MAC address in the adjacent field.

  4. Click Apply to save your settings.

  5. In the Save Debug Info section, click Save Debug Info.

  6. When the File Download dialog box appears, select Save File, and click OK.

  7. When the Save As dialog box appears, pick a convenient destination folder, type a name for the file, and click Save.

  8. When the Download Complete dialog box appears, click Close.

After the file is saved, you can email it to the technical support representative.

The debug (or diagnostics) file is encrypted and only Ruckus Wireless support representatives have the proper tools to decrypt this file.
=====================================

32 Messages

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590 Points

where did this move to in 10.2?

32 Messages

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590 Points

Found it. New path (I guess obvious if you're not reading the post above):

Dashboard -> Troubleshooting (top level of the left menu!) -> Diagnostics (and there you'll see all the checkboxes)

17 Messages

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384 Points

3 years ago

Hi Lois,

Click on save debug info to download ruckus**.dbg from ZD. This tab should be just above Debug logs filter.

Thanks,
Prado

337 Messages

 • 

5.5K Points

3 years ago

So in answer to basic question...
it's saved as a .dbg in your browser of choice default downloads location.

Might be a tool on the site to paste it into to show contents - could be confusing that with something else.

337 Messages

 • 

5.5K Points

3 years ago

Ha, found it...

ruckus homepage, support...tools...log analyser

6 Messages

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190 Points

3 years ago

I know already log analyser from support page.
But, i could be wrong, there are all the logs and not the ones I specify


Thank you all
Brand User

Former Employee

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2.6K Messages

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44.8K Points

The logs collected will include the messages related to the boxes you checked, APs and Client Associations.