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14 Messages

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300 Points

Thu, Oct 8, 2015 4:01 PM

Can only generate 1 guestpass at a time

I have a customer using a ZD3000, up until recently, he could generate and print out as many guest passes as he wanted at a time, at this time he is only able to successfully generate guest passes 1 at a time. Anyone else have this issue, or know what might be the issue, we had recently updated the the most recent firmware, going back is not an option as he has R710 AP's in his environment. 

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

5 years ago

Hi Ray,

What version of ZD firmware did you/they have and do you/they have now?
You can create batches of Dynamic PSKs and distribute to users, but Guest
Passes have always been assigned to single userids (with up to the Max Devices
allowed under Configure::Guest Access, edit the GA service used).  Could you
have been creating batches of DPSKs on the previous version?

2 Messages

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74 Points

5 years ago

I'm having this exact same issue with 9.12.1. We can only generate one at a time, and when you choose multiple you get the splash screen for having generated them, but nothing ever downloads/displays for printing. Just a button asking if you want to go back and generate more.
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

5 years ago

Please open a ticket with Tech Support, as it sounds like something which should be investigated.