calculating total support/license cost

Question

Looking at a ZD 1200 with 7 APs. I'm comparing to an existing Meraki install with 5 APs. The latter is easy - $100 per AP/year for support/updates. What would be the cost on the Ruckus solution? I believe I need licensing on the ZD (is this one-time or recurring?) and then a support contract to access firmware updates. I see I can buy Ruckus from various vendors online, but I assume licensing and support is handled direct. Knowing the cost without a lengthy sales pitch would be helpful in comparing the two options.

Thanks!

martin_martin_6778240 · Answer

Hi Sporkman,The forum is more used for support queries.If you have sales / pricing questions, please contact your local ruckus dealer, or Ruckus on +1 (650) 265-4200Kind regardsMartin

monnat_systems · Answer

solution cost is made up of 4 parts:1) hardware (AP + controller + accessries)2) Lic (you need to buy 2 per AP lic)3) Support pack/AMC/ Recurring cost - this is optional however good to have in case of important and critical install. if you don;t take this, you loose on advance replacement, software upgrade and Technical support from Ruckus and you are on your own with kit.4) Implementation cost: this is billed by partner who does the install depending on scope of work and type of install.

monnat_systems · Answer

lic is one timesupport pack or AMC is recurring with 1, 3 and 5 years terms..for estimate... better get in touch with sales guy with Ruckus

charles_sprickman · Answer

Hmm.  Not even a hint?  We don't have a reseller, generally deal with used equipment. I hate having to pick up the phone for this info in the 21st century.  7 APs, ZoneDirector 1200, licensing and premium support, this must be a line item someone can quote no?

martin_martin_6778240 · Answer

Sorry, this is only done via phone or via reseller.regardsMartin

charles_sprickman · Answer

One last question then - I'm finding some prices online. For ongoing software entitlements, is the requirement one per AP? If so, what I'm seeing suggests that the per-AP support cost exceeds Meraki's licensing/support/cloud cost.

That said, where does one find a reseller? Do the online vendors I see selling gear qualify as official resellers that can explain support/licensing rules? Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1627542/RackMultipart20170727-22305-1d1ryg4-Shut-Up-And-Take-My-Money-Fry_inlinejpg1501180816

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1627542/RackMultipart20170727-22305-1d1ryg4-Shut-Up-And-Take-My-Money-Fry_inlinejpg1501180816

robert_lowe_7229256 · Answer

Base support for ZD1200 includes 5 licenses as does the support license so base + 2AP licenses & support licenses.

Find a partner here: https://www.ruckuswireless.com/buy

or here :) : http://bfy.tw/D6bC

charles_sprickman

calculating total support/license cost

Responses

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monnat_systems

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