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5 Messages


120 Points

Fri, Oct 17, 2014 3:10 PM

APs disconnecting automatically itself

1 ruckus access point in my network is getting disconnected automatically and if i unplug and plug it back it's works fine but later is disconnecting again
what can be the issue? Please help


Brand User

Former Employee


2.6K Messages


44.8K Points

6 years ago

Enable the Access Points debug component under ZD's Administer/Diagnostics
page, and Save Debug Info after next AP disconnect. Also go to Monitor/Access
Points page, after AP has come back, and click the System Info (first icon to the
right of the AP).

Open a ticket with Ruckus tech support, provide your ZD debug info and the AP
support info files, so we can analyze for known issues, or help advise what the
problem might be.