rich47's profile

2 Messages

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90 Points

Sat, Sep 23, 2017 11:21 PM

Answered

Ring doorbell -- 2.4 ghz connection only

I recently installed a Ring 2 video doorbell at my house.  It is having problems maintaining a connection to my APs even though the wifi speed at the location of the doorbell (outside my house) consistently has plenty of bandwidth and speed.  When I contacted Ring about this, they said one issue may be that the doorbell can only connect to a 2.4 signal, so if the AP is alternating between 2.4 and 5.0 signals, the doorbell signal may drop.  Is there a way to set it up so that the doorbell always connects with a 2.4 signal?

Employee

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79 Messages

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1.7K Points

4 y ago

APs don’t alternate between 2.4 and 5, they have two separate radios so they handle both simultaneously and separately.

What might be impacting the Ring2 is a channel change. Enterprise grade APs continuously monitor the environment and sometimes change channels if they see that the channel they are on is becoming noisy. Some consumer-grade devices do not like that, so try to set the 2.4ghz channel statically on the AP.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 y ago

Ring 2 doorbell radio may not be high level, perhaps only uses channels 1, 6, and 11.
You might statically configure the 2.4g radio on the AP nearest to it, on one of these channels.

222 Messages

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3.6K Points

4 y ago

Agreed, imagine that channelfly is enabled on the AP/AP's and the RING unit is having a hard time keeping up with channel changes. Suggest you either reduce channels to 1,6,11 and change from channelfly to background scanning with a longer period between scans or go static

1 Message

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80 Points

4 y ago

Well, the Ring Video Doorbell 2 is a one of the modest, and additional update to the original Ring Video Doorbell. I know some of the setup procedure is seriously frustrating because last week I had too had installed it and I was also having the same issue. Then I had called up the local electricians in Bala Cynwyd PA area where they had set it up the doorbell with a 2.4 signal. I think you should consult some professionals or you can contact again the Ring and ask for a solution on how to do it.

1 Message

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60 Points

3 y ago

 It's a common issue of setting your router. If you have set up your wireless doorbell, the device should update automatically, fixing this problem. You can set your router back to auto. If you can't fix it and you can call Ring's agents and ask them for help.  

2 Messages

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70 Points

2 y ago

Turn off “smart sense” or “smart connect” on your router... if it supports it

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