R

5 Messages

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110 Points

Tue, Jan 11, 2022 11:46 AM

R310 Unleashed unable to upgrade from v200.7.10.102.64

R310 running 200.7.10.102.64, installed via online upgrade.

APs appear to be working OK, but unable to upgrade. 

Able to remotely connect to dashboard, but under "Admin and Services" options can be actioned but are not processed, including upgrade ability.

I have tried various browsers, disabled any LAN firewall drop rules.

"restore factory settings" appears to work, and rebuild, but does not actually reset the AP.

On remote SSH access to AP, username and password accepted but then SSH session closes.

I have not been able to try a physical reset, not convinced even that would work.

Any ideas? Is there a flash on boot type process?

Accepted Solution

Official Rep

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1.4K Messages

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18.6K Points

16 d ago

Hi Rofe,

This seems a browser issue.

Could you try Firefox and Edge and see if you are able to see the options.

Employee

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6 Messages

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110 Points

16 d ago

Hello @rafe_oxley ,

Please make sure the AP has the DNS entry configured. You can verify it under the Admin & Services --> System --> IP Settings:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-3165BBFB-9B32-413F-A11F-95FC4AD1D103.html

On the member AP, you can login to the CLI (SSH access) and run the command 'get dns'

If none, then you need to configure the DNS to perform the 'Online Upgrade' else you can try the manual upgrade by selecting the 'Local Upgrade' option.

Let me know if this helps answer your query.

Regards,
Sarita Shekhar | CCNA | CWNA
Senior Technical Support Engineer,
https://support.ruckuswireless.com/contact-us

5 Messages

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110 Points

Hi Sarita,

thanks for a prompt response

 

DNS set via DHCP (static lease) 

(There is no CLI access to AP via SSH)

Employee

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6 Messages

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110 Points

16 d ago

Hello @rafe_oxley,

200.7 is the last release for R310. You can only upgrade to the updated built on the same release (not a new firmware)

You can use the below link to download the 200.7.10.202.127 firmware file for R310:-

https://support.ruckuswireless.com/software/3023-ruckus-unleashed-ap-200-7-10-202-127-mr-refresh6-software-for-r310

Select the Local Upgrade and upload the file to upload it manually.

Regards,
Sarita Shekhar | CCNA | CWNA
Senior Technical Support Engineer,
https://support.ruckuswireless.com/contact-us

5 Messages

 • 

110 Points

16 d ago

Hi Sarita,

as per the first picture -

no current firmware version reported,

no online upgrade even when checking activated,

local upgrade is not selectable.

It just sits at that state.

No diagnostics available, network connectivity test does not work

5 Messages

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110 Points

15 d ago

Had tried Edge, Chrome and Opera - none worked.

Bur Firefox has enabled full functionality, AP now updated!!

Interesting one, what's the difference with Firefox I wonder?

many thanks for your help

Official Rep

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1.4K Messages

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18.6K Points

@rafe_oxley some updates on other browsers led to this issue.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

Official Rep

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1.4K Messages

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18.6K Points

Could you upgrade to 200.7.10.202.127 and confirm if options are showing from other browsers or not.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

5 Messages

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110 Points

@syamantak_omer 

with the upgrade I can confirm full functionality on all options now on Chrome, Edge and Opera as well as Firefox.

Many thanks !

Rafe

Official Rep

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1.4K Messages

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18.6K Points

@rafe_oxley glad to know upgrade fixed the issue.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

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