J

5 Messages

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112 Points

Fri, Apr 9, 2021 5:29 AM

Poor connection on multiple clients

Hello! I'm pretty new to ruckus, and i'm having an issue with poor connection on several clients, I hope you can help me out!

I have a home with 3 unleashed 550 AP's. 2 upstairs 1 downstairs. I am getting poor connection on devices even when just maybe 30 feet away with no obstructions between the device and the AP. and even worse at 10 ft with a wall in between.

I tried setting channels and power manually and that didn't work, so right now I changed power to auto and it's still not working as I would expect, can someone point out any settings/best practices?

Settings:

21 Messages

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390 Points

8 m ago

Can you validate in the connected client info tab, that the devices that have poor connection, are indeed connected to the closest AP?

It is easier to give the AP's a description that describes their physical location, that way it is easier to see in the connected clients overview.

(there is some delay in the admin panel, you might have to refresh the page sometimes)

(edited)

5 Messages

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112 Points

Thanks! Yea they are connected to the closest. But I guess it will be a waiting game to upgrade to next release

Official Rep

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1.3K Messages

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17.7K Points

7 m ago

Hi Johann,

R550 APs on Unleashed has some known issue related to signal strength.

These issues are fixed in upcoming 200.10 version. Expected to be released mid May.

5 Messages

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112 Points

Thanks a lot! I’ll wait for the release see how that manages!

5 Messages

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112 Points

Has anyone had issues specifically with Apple products? This seems to be my biggest problem

Official Rep

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1.3K Messages

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17.7K Points

6 m ago

Hi All,

200.10 firmware has been published on our support site.

Download page for 200.10.10.5.229 (all AP models)

Release notes can be found here.

Important Announcement