benedict_osundwa_makokha's profile

Sat, May 31, 2014 5:39 PM

Studying RUCKUS Offline

Hi,

I am Ben from Kenya. My company will soon be required to deploy and support RUCKUS equipment for our major Partner who is rolling out WiFi Solutions based on the RUCKUS platform.

We are required to take the online RUCKUS Course. Unfortunately we have rather slow internet speed and a 12 minutes lecture suffers so much interruption it could take 1 hour to go through it.

Is there a way of buying the study materials so that one can listen and read offline.

Thanks

BEN

31 Messages

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572 Points

7 y ago

Jambo, Ben!

Unfortunately, we are not able to delivery downloadable versions of our training content just yet. However we are working on a secure Digital Rights Management (DRM) solution that may enable this in the next few months.

Which course(s) are you taking and which videos are you having the most trouble with?

-Dave

7 y ago

Hi Dave,

I finally struggled through the training and passed my Ruckus Sales Expert (REx) exam.

I am now studying for WiSE Level one.

One problem I am unable to figure out is that the screen size can not allow viewing of all the instructor content and I have to keep on moving the pages left, right, and down to view all the content.

Is there some way of having a full screen of the online lessons. I never had this problem when studying for REx.

I run Windows 8 and Mozilla Firefox.

Thanks

BEN

31 Messages

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572 Points

7 y ago

Hi Ben,

The display issue is a known issue, and we've recently found the solution but it requires re-publishing the courses and exams to implement, so we have just not gotten to it yet.

In the meantime, you can use the browser's zoom in / zoom out (Ctrl- + / Ctrl- -) to adjust the display until you can see the whole module.

-Dave

1 Message

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60 Points

7 y ago

hi Dave ,

i have the same problem as Ben, our slow connection can not even finish a 3 minute tutorial. is there any progress on the DRM you mentioned.

thanks

Audwell

31 Messages

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572 Points

7 y ago

Hi all,

We are actively pursuing a DRM solution for enabling secure downloadable training content as part of a larger initiative to enable all Ruckus Training on mobile devices. We are targeting first quarter of 2015. Please stay tuned as some functionality may roll out sooner. In the meantime we are also looking into leveraging our existing Content Delivery Network (CDN) to improve performance of video content worldwide.

-Dave

1 Message

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60 Points

7 y ago

can we obtain English caption of vedios??

31 Messages

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572 Points

7 y ago

Hi Malik,

To date, we have not generally created captions for videos. One exception is the Ruckus SPoT Deployment Training. We may start doing more of this going forward, as it improves usability and can also be used for providing translated subtitles.

1 Message

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60 Points

7 y ago

We definitely need that full screen, I could zoom out, but that just makes everything smaller and almost impossible to read.

31 Messages

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572 Points

7 y ago

Hi all,

back to the original topic: Offline consumption of video is high on our list of priorities and we are actively working on a solution. Full screen capability is key for viewing demonstrations of our software, so that is also on our list. Look for a number of announcements related to online and offline e-Learning delivery in the next month or so.

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