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9 Messages

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174 Points

Tue, Aug 20, 2013 3:33 PM

Answered

Wifi Essentials Online Course

I went through this course and passed the final exam but it is still showing that "You have SCORM packages that need attention". I look in course listing and it shows:
SCORM package: Basic Wi-Fi Operation
Number of attempts allowed: Unlimited
Number of attempts you have made: 0
Grading method: Highest attempt
Grade reported: None

I went through this already but when I click on the link for this course it pops up the final page that says "this is the end of module 1" and has a red "not correct" button. I click on the page and the button goes away and then I click "exit activity" and it still shows up as 0 attempts and no grade reported.

Responses

9 Messages

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174 Points

7 years ago

I am having this same issue with all of the scorm packages in the "ZoneDirector 9.3 Installation and Management (WiSE Online)" course.

Also the scorm package "Create Additional WLANs: Part 3" will not load.

31 Messages

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572 Points

7 years ago

Hi Jon,

This functionality is by design (on ZD course), although you are not alone in pointing out that it is confusing.

We are having some problems with the WiSE Exam showing completion and are actively troubleshooting this issue. My apologies for any inconvenience.

I'll also look into the SCORM package not loading.

Can you tell me what browser, browser version and OS you are using so I can troubleshoot?

-Dave Feasey
Sr. e-Learning Architect
[email protected]

9 Messages

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174 Points

7 years ago

No problem, the fun of a new production system! I am running Win7 pro x64, the browser's I tried were Google Chrome Version 28.0.1500.95 m originally then I updated to Version 29.0.1547.57 m and it still didn't work. I also tried Firefox 23.0.1 and IE v. 10.0.9200.16660 with no success.

Thanks!

2 Messages

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112 Points

7 years ago

I had the same issue.

It does report on the completion of exams though.
Sales one looks weird, but oh well.

31 Messages

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572 Points

7 years ago

122% is a passing grade for sure! I'll fix the scoring on Sales Expert Exam.

31 Messages

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572 Points

This issue with Ruckus Sales Expert Certification Exam is now fixed- scores over 100 (out of 150) now reflect percent correct.

9 Messages

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180 Points

hello Mr David,
I have passed the Ruckus WiSE Level 1 Certification Exam successfully, but i coudn't donwload my certification.

Could you please check and solve this issue as early as possible.

Thank you in advance

31 Messages

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572 Points

Responded to your e-mail.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Please post your email response David?

31 Messages

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572 Points

There was a SCORM error with the student's exam. He provided evidence of passing the exam, a screenshot of the results page, and so we manually entered the exam grade.

1 Message

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60 Points

7 years ago

is it free now to take wise 9.3 exam ?

31 Messages

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572 Points

7 years ago

The WiSE 9.3 Cert is temporarily "no charge." We are implementing an eCommerce engine in the next few weeks to handle payment processing.

2 Messages

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70 Points

7 years ago

Please where can I get the training materials for the WiSE certification online?

31 Messages

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572 Points

Hi Ngebi,

The supporting courses are listed under "Supporting Courses" on the exam page: https://training.ruckuswireless.com/c...

2 Messages

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70 Points

Thanks

2 Messages

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70 Points

7 years ago

Can we try the exam to see how I do first before taking the course?

It would be good to see where my weak points are.
Also is it still free at this point?

31 Messages

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572 Points

You are welcome to attempt the Exam any time, and you may make multiple attempts within a 90 day window from the time you register for the exam.

Please note that the "free" status is very temporary as we will begin charging $150 again as soon as we have e-Commerce tested, i.e. within days.

9 Messages

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180 Points

6 years ago

This reply was created from a merged topic originally titled Certification WISE L1 not appear.

Hello,

I have passed the Ruckus WiSE Level 1 Certification Exam successfully, but i coudn't donwload my certification.

Could you please check and solve this issue as early as possible.

Thank you in advance
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

David Feasey (Sr. e-Learning Architect) 3 hours ago
There was a SCORM error with the student's exam. He provided evidence of passing the exam, a screenshot of the results page, and so we manually entered the exam grade.