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5 Messages

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120 Points

Thu, Jan 7, 2021 2:19 AM

ICX6450-48 showing Error: I2C access failed for device 0x2f

Hello,

This is a NOS switch that I just purchased. I updated the FW using the configuration file (in 08030h, so FI08030h_Manifest.txt) through the console. All went well and I reset the switch. Problems started when I moved the switch from the bench to the rack. The above message shows up in the console, and it starts during boot (after the kernel has loaded). The error is preceded by stack messages.

stack: 0068bc74 01450a2c 014272d4 00f5b4bc 00588c0c 010dd7d0 010d83a0 010daad0 010dae88 003ac83c 00699a90 016b
9894 016b9f18 016bbd48 016d2db4 016d4854 00f56cfc 0057e528 00f5af10 014174dc 0190cc48 02430ca8  
Error: I2C access failed for device 0x2f, command -1071879421, I2C code = 0x1, SIM Code = 14, TWSI Sts = 0xf8

Error: I2C access failed for device 0x2f, command -1071879421, I2C code = 0x1, SIM Code = 14, TWSI Sts = 0xf8

Error: I2C access failed for device 0x2f, command -1071879421, I2C code = 0x1, SIM Code = 14, TWSI Sts = 0xf8

This goes on and on in the console. I can stop the messages for a couple seconds (for logging in, for example), but they will come back after a few seconds.

The same error is shown in the web monitor, under Monitor -> Device. It shows up beside "Role"

In addition, some hw monitoring information seems to be no longer available (i.e. board temperature is not there, but fan presence shows up).

The switch appears to be working OK aside from this.

I tried booting with the secondary FW (i.e. original version, 08.0.10BT313(ICX64R08010m.bin)) and the same messages show up.

What do you suggest the best approach would be at this point?

Thanks,

Eloi

Official Rep

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210 Messages

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3.1K Points

1 y ago

Hi Eloi,

Pls upgrade the switch to the latest 8030u patch as some known issues are covered there, If the issue persist pls open a tac case for further debugging to arrive at a rootcause.

https://support.ruckuswireless.com/software/2477-ruckus-icx-fastiron-08-0-30u-software-release-zip

Thanks

Jijo 

5 Messages

 • 

120 Points

1 y ago

Hello Jijo,

Just updated the fw to 08030u.

Same issue occurs and I was able to notice the following messages at boot:

Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Unable to select to bank 0 of HWM
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Read hw monitor register value fail
Unable to configure hw monitor
Unable to select bank 0 of HWN

Then it boots fine and the previous messages show up again.

I'll open a tac case.

Cheers!

Eloi

5 Messages

 • 

120 Points

1 y ago

Hello,

I have created a tac case but it was dismissed because the switch was not purchased through a "verified" reseller. I will contact the seller to try to resolve the issue with them.

In the interim, I was able to get the 1 second system load to drop from 99 to 1 by maxxing out the hw poll time (to 65535), so the switch is usable again (was a bit laggy with >20 ports under normal load during testing). This also means that it's running without any hw monitoring, so I guess it will not shut down if it overheats but it should not be an issue considering the current installation.

Best regards,

Eloi

Official Rep

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141 Messages

 • 

4.3K Points

1 y ago

Hi Eloi,

This is hardware error.

So this has to be RMAed.

Please tell your vendor to replace the switch or refund the money.  Ebay does have money back guarantee as well.

Best to return to the vendor and buy directly from us so you have the full Warranty and we honor all our products, better to steer clear of ebay vendors.

Have a Great Day.

Sorry for the inconvenience.

Best Regards

Hashim

5 Messages

 • 

120 Points

1 y ago

Hello Hashim,

I figured it was hardware when I finally saw the messages before the bootloader started.

I've contacted the reseller and will see how this can be resolved.

Note that if this would have been for a business critical function I would probably have bought from an official reseller at full pop. However, for what I needed (and for the amount of time I needed it), the deal was good enough for me to take a chance. Note that some manufacturers are more lenient than others (i.e. warranty their products no matter where it was purchased) and I do respect that it's not the case with Ruckus (likely to limit potential abuse), although I'm a bit disappointed.

Cheers,

Eloi

Official Rep

 • 

141 Messages

 • 

4.3K Points

1 y ago

Hi Eloi,

Thanks the reason we do not honor from third party stuffs.

The reason being it is not contracted out and many times people pick up salvage items and try to sell it on the web.

So we cannot guarantee for the reasons also if you buy from our Certified vendors as well you will get a full warranty.

Hope this helps.

Best Regards

Thanks

Hashim.

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