J

5 Messages

 • 

110 Points

Wed, Oct 6, 2021 3:55 PM

0x43 illegal class reported by PD

I have 2 Ruckus ICX7450-48P switches that are having similar issues with POE. I'm receiving "illegal class reported by PD". The lights on the POE devices blink on and off continuously. 

So far I've tried 4 different Unifi Access Points and one IP Phone

Both switches are on the latest GA and running POE version 02.1.8 Build 004. Any assistance would be greatly appreciated

Please see inline power commands below:

SSH@ICX7450-48P Switch#show inline power

Power Capacity:         Total is 748000 mWatts. Current Free is 748000 mWatts.

Power Allocations:      Requests Honored 4 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class     Pri  Fault/
        State   State   Consumed  Allocated                             Error
-----------------------------------------------------------------------------
  1/1/1 Off     Off            0          0  n/a      n/a            3  n/a
  1/1/8 On      Off            0          0  n/a      n/a            3  illegal class reported by PD

SSH@ICX7450-48P Switch#show inline power detail


Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

power supply 1 is not present
Power Supply #2:
        Max Curr:       13.9 Amps
        Voltage:        54.0 Volts
        Capacity:       748 Watts
        PoePower:       748 Watts


POE Details Info. On Unit 1 :


General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V1R2

Device HW version         : 0:V1R2      1:V1R2      2:V1R2      3:V1R2      4:V1R2      5:V1R2      6:V1R2
Device Temperature(deg-C) : 0:40        1:40        2:46        3:44        4:46        5:48        6:46
Device Status             : 0:VOP-Sev1  1:VOP-Sev1  2:Good      3:Good      4:Good      5:Good      6:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
1         47         0        48        0            1          1

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       1           0.000 W     0.000 W

SSH@ICX7450-48P Switch#show inline power emesg

Log Size: 2000 entries.         Number of entries in use: 1238  for unit 1.
Log printing is requested for complete log.
+-----+--------------------+-----+-----+---------+---------------------------------------------+
|S.No.|Timestamp           | Sys | Dev | Port    | Event Trace Message                         |
+-----+--------------------+-----+-----+---------+---------------------------------------------+
 PD
 1001 | Wed Oct  6 07:47:58 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1002 | Wed Oct  6 07:48:18 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1003 | Wed Oct  6 07:49:18 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1004 | Wed Oct  6 07:49:38 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1005 | Wed Oct  6 07:50:10 |  N  | N/A | 1/1/8   | PoE Driver: User Off, HW: User Off
 1006 | Wed Oct  6 07:50:10 |  N  | N/A | 1/1/8   | Power disabled. User off
 1007 | Wed Oct  6 07:50:13 |  N  | N/A | 1/1/8   | Allocated power of 60000 mwatts
 1008 | Wed Oct  6 07:50:14 |  N  | N/A | 1/1/8   | 0x1B Detection in Progress
 1009 | Wed Oct  6 07:50:19 |  N  | N/A | 1/1/8   | Released complete power of 60000 mW
 1010 | Wed Oct  6 07:50:34 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1011 | Wed Oct  6 07:51:14 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress

 1096 | Wed Oct  6 08:57:02 |  N  | N/A | 1/1/8   | PoE Driver: User Off, HW: User Off
 1097 | Wed Oct  6 08:57:31 |  N  | N/A | 1/1/8   | Allocated power of 60000 mwatts
 1098 | Wed Oct  6 08:57:32 |  N  | N/A | 1/1/8   | 0x1B Detection in Progress
 1099 | Wed Oct  6 08:57:37 |  N  | N/A | 1/1/8   | Released complete power of 60000 mW
 1100 | Wed Oct  6 08:57:44 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1101 | Wed Oct  6 08:59:52 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1102 | Wed Oct  6 09:00:12 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1103 | Wed Oct  6 09:01:52 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1104 | Wed Oct  6 09:02:12 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1105 | Wed Oct  6 09:02:32 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1106 | Wed Oct  6 09:02:36 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1107 | Wed Oct  6 09:03:32 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1108 | Wed Oct  6 09:04:32 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1109 | Wed Oct  6 09:05:12 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1110 | Wed Oct  6 09:05:52 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1111 | Wed Oct  6 09:06:32 |  N  | N/A | 1/1/8   | 0x1B Detection in Progress
 1112 | Wed Oct  6 09:06:33 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress

 1235 | Wed Oct  6 10:41:12 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1236 | Wed Oct  6 10:41:52 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
 1237 | Wed Oct  6 10:45:52 |  N  | N/A | 1/1/8   | 0x43 illegal class reported by PD
 1238 | Wed Oct  6 10:46:12 |  N  | N/A | 1/1/8   | 0x06 Detection in Progress
+-------+----------------+-----+-----+----------+---------------------------------------------+

 

Employee

 • 

187 Messages

 • 

3.2K Points

2 m ago

Hey There, 

I would recommend opening a support case so we can take a closer look. Please see my signature.

5 Messages

 • 

110 Points

2 m ago

Ben, thank you for your quick response. Unfortunately, both switches are used and out of support contract period

Employee

 • 

187 Messages

 • 

3.2K Points

2 m ago

Understood. Illegal class reported by PD is generally something non-switch related, but not always. Are the APs looking for passive POE? Some APs need an active-to-passive adapter. I believe a couple common Ubiquiti APs use something like this. You could certainly check with the AP vendor if you have support there. 

11 Messages

 • 

210 Points

2 m ago

Most Unifi PoE equipment does not operate use 802.3af or 802.3at standards.  They use Passive PoE, which is not compliant with the above stated.  Not many switches will work with passive PoE.  Without a converter in place, they won't work with each other.

I'm not sure about the phone, can't tell for sure if that is a Unifi Phone as well by your description.

Todd

5 Messages

 • 

110 Points

2 m ago

No, I've confirmed that the APs are active poe and use the IEEE 802.3at standards

If it means anything, I've connected all the POE devices to an older ICX-6610 24P switch and they work without any issues. I've even swapped the power supply from ICX-6610  

Employee

 • 

187 Messages

 • 

3.2K Points

@jt5066876 What code are you on? (show ver | inc bin)

Ben Beck, RCNA

Principal Technical Support Engineer

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us

5 Messages

 • 

110 Points

SSH@ICX7450-48P Switch#show ver | inc bin
      (29360128 bytes) from Primary SPS09000.bin (UFI)

Employee

 • 

187 Messages

 • 

3.2K Points

I would not recommend 9.0 flat. The only reason to be on that code stream is for a new feature or if you have a 7850-48C. I would recommend looking at 8090/8095 code streams, although unsure if that will make any difference for you. Also, you will likely need to reconfigure the switch due to major CLI/code changes between 809x and 9.0.

Ben Beck, RCNA

Principal Technical Support Engineer

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us

5 Messages

 • 

110 Points

I was running version 8090 previously and encountered the same issue

Employee

 • 

187 Messages

 • 

3.2K Points

Got it. It certainly could be a switch issue, but hard to say without a proper investigation. If you bought it used that would likely void the warranty. 

Ben Beck, RCNA

Principal Technical Support Engineer

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us

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