steve_kersley's profile

4 Messages

 • 

110 Points

Wed, Feb 24, 2021 9:37 AM

Signature pack exceeds maximum filesize

I'm preparing to upgrade our SZ100 from 3.6.1 to 5.2.1 which appears to be a supported upgrade path according to the upgrade guide.

Instructions on the 5.2.1 download page say: "Before upgrading SZ100 to 5.2.1.0.515 (GA), update to the Application Recognition and Control v1.470.1 signature package file"

However, if I try to install that signature package to the current system, it errors with 'The file size (9.7MB) cannot exceed the maximum size (2.0MB)

I can't see any file size settings, so presumably it's a hard coded limit.  So how do I install the signature pack before I upgrade the firmware?  Can I ignore that and install the signature pack afterwards?  The upgrade guide suggests not.

Do I need to go through any interim versions, and if so which ones? (again, upgrade guide says direct upgrade from 3.6.1 to 5.2 is supported)

478 Messages

 • 

5.9K Points

9 m ago

First thing, you must upgrade from 3.6.1 to latest 3.6.2, and than upgrade to 5.2.x.

second, I suppose mentioned remark is valid when you upgrade from 5.0 to 5.2, as 3.6 has different signature file format and size...

4 Messages

 • 

110 Points

I can see that 5.2.2 wants a minimum of 3.6.2 (and I'm not going to upgrade straight to a just-released-yesterday version!), but the upgrade guide for 5.2.1 states:

"Upgrade from SZ versions 3.6.0, 3.6.1, 3.6.2, 5.1.0, 5.1.1, 5.1.2, 5.2.1 directly to 5.2 is supported."

Official Rep

 • 

1.3K Messages

 • 

17.7K Points

9 m ago

Hi Steve,

You can upgrade to 5.2.1 directly from 3.6.1.

https://support.ruckuswireless.com/software_terms_and_conditions/2566-smartzone-5-2-1-0-515-ga-sigpack-1-470-1-application-signature-package

Make sure image size and image MD5 is matching before you upload and apply.

File Name:RuckusSigPack-v2-1.470.1.ta...File Size:9.74 MBMD5 Checksum:a6166930e50ec46567d49593eebe0e98

2 Messages

 • 

70 Points

9 m ago

Hi,

I'm having the same issue trying to upgrade from 3.6.2.0.250 to 5.2.2.0.317, when I try to upload the SigPack it shows 'The file size (9.7MB) cannot exceed the maximum size (2.0MB)'.

Is there any solution to this?

Best regards,

FC

Official Rep

 • 

1.3K Messages

 • 

17.7K Points

Hi Federico,

Please upgrade the controller first and then update the sign pack.

If still getting error, please share the same.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

2 Messages

 • 

70 Points

Hi Syamantak,

I've upgraded to 5.1.2, uploaded the SigPack, and upgraded to 5.2.2 after without issues.

Thank you for your answer.

Best regards,

FC

Important Announcement