I

10 Messages

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208 Points

Fri, Jun 18, 2021 11:06 AM

r750 heartbeat getting lost and disconnecting continously

Hi
Actually, I have configured R750 and wants to move in VSZ,
after moving through scg command and approved by smart zone,
and ap discovery also succeeded,
After that AP got disconnected and again it tries to discover, After discovery again heartbeat got lost. Please provide the solution for this. attaching snaps for reference

NOTE- Firewall end all the ports are open for cloud and AP's IP

17 Messages

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170 Points

6 m ago

Hello,
 Can you see if this can solve the problem.
https://support.ruckuswireless.com/articles/000003945

10 Messages

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208 Points

@mamadou_oury_dialloa

 thank you for the help. but actually, i have open all port from AP end

17 Messages

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170 Points

OK.

  Something else can you check at the license level if the number of APs is not reached?

10 Messages

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208 Points

@mamadou_oury_diallo  didn't get you exactly

Official Rep

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1.3K Messages

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17.7K Points

6 m ago

Hi,

AP seems unable to get the configuration or got stuck in configuration update loop.

I would suggest to open a case with support and report this, if port and network part is already ruled out.

477 Messages

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5.9K Points

5 m ago

Things to check:

1. Smartzone version - check that you have SZ version supporting R750, and zone, you try to conect R750 is on firmware level supporting R750

2. AP firmware version - reset it and upgrade to latest standalone version, than try to join SZ again.

3. network connection. Connect R750 to network, where some AP works normally with Smartsone OK. Or connect one more AP to network with R750. Sometimes small MTU prevents connection to succeed, there may be also mistake in firewall configuration. You need to actually check to know if network is ok.

4. AP power -- check that R750 has enough power (to be sure, use 60W PoE injector).

Post your findings (and more detail, including versions) and we'll see what can be done.

Or just open case and do the same things with support engineer help -- but you need to get this information checked and collected anyway to resolve the issue, no support can help you without information to analyse.

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