L

7 Messages

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130 Points

Thu, Nov 18, 2021 1:54 PM

Add T310 to Ruckus Virtual SmartZone Controller

Hi,

I am trying to convert the Ruckus T310 AP to join our managed smartzone controller. I have done this for our R310/R510 numerous times withou any issues but the putty commands don't appear to be the same or work.

I feel it needs a particular software install on it to work but I can't seem to find it or if its even possible!

Any help would be greatly appreciated.

Thanks

Official Rep

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170 Messages

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2.2K Points

2 m ago

Hi Luke,

Can you share the screenshot of the command you are executing on this AP CLI and the output of "get version" from this AP.

Best Regards

Vineet

7 Messages

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130 Points

@vineet_nejawala Hi Vineet,

Thanks for the quick reply.

I have tried quite a few commands including:

set scg enable - not recognised

get scg - not recognised

enable - works

ap-mode - works

set scg ip: - not recognised

Employee

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15 Messages

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214 Points

@luke_blundell

Hi Luke,

Yes, it's on Unleashed version. Please upgrade the AP to any Solo version from the below URL:

https://support.ruckuswireless.com/software?filter=64#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[T300]

Please refer to the below KB to upgrade the AP from CLI:

https://support.ruckuswireless.com/articles/000001551 

Regards,

Ratnadeep

Ratnadeep Nandi

Technical Support Engineer

My Work Hours: 8 AM to 5 PM GMT

“Got questions? We have answers—the How-to-hub.”

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Official Rep

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170 Messages

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2.2K Points

Luke, the AP is in Unleashed code and hence the difference in CLI pattern. I am adding below an article  to convert such Unleash code AP to standalone and second link to download the standalone image that is compatible with SZ.

https://support.ruckuswireless.com/articles/000005193

https://support.ruckuswireless.com/software/1589-zoneflex-t310-series-outdoor-ap-108-0-0-0-771-ga-software-release

Best Regards

Vineet

7 Messages

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130 Points

@ratnadeep_nandi 

Hi,

I am getting this error with that software though.

Employee

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15 Messages

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214 Points

@luke_blundell

Hi Luke,

Are you trying with 200.11.x version? Please upgrade the AP to 104.x version.

Download the firmware from the below URL:

https://support.ruckuswireless.com/software?filter=64#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[T300]

Regards,

Ratnadeep

Ratnadeep Nandi

Technical Support Engineer

My Work Hours: 8 AM to 5 PM GMT

“Got questions? We have answers—the How-to-hub.”

now meets next

Follow me on LinkedIn and Twitter

Employee

 • 

15 Messages

 • 

214 Points

2 m ago

Hi Luke,

Thanks for reaching out to Ruckus. I am suspecting the T310 AP is on Unleashed version. 

Are you seeing any Configure_me SSID when the AP is powered on? If yes, try to connect to the Configure_me open SSID and open any browser on your system, and type "unleashed.rucksuwireless.com" or "192.168.0.1"

If you are able to access the Unleashed setup wizard that means you need to upgrade the T310 AP to any Solo image version e.g 114.x or 110.x version to connect the AP to the controller.

You can download the solo version from the below URL:

http://support.ruckuswireless.com/software?filter=146#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[T310c]

You can upgrade the AP from CLI via TFTP/FTP. Below is the KB to upgrade the APs from CLI:

https://support.ruckuswireless.com/articles/000001551

Please let us know if there are any queries, would love to answer them.

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