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Mon, Mar 20, 2017 7:40 PM

upload image failed. Reason : unsupported version getting the message while trying to upgrade my software version from 3.0.4.0.663 to 3.2.1

i am failing to upgrade our smartzone 100 to the latest version we recently bought it but cannot upgrade it

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 years ago

Hello Kgosi,
    When planning an upgrade, start at the version you want to end up on, and review the
Release Notes, ie. 3.2.1.0.163 (GA).

https://support.ruckuswireless.com/documents/939-smartzone-3-2-1-0-163-mr-release-notes

     Page 21-21 has Upgrade Path, and says you can upgrade from 3.0.4.0.667 (MR4). 
But we did not publish/post a build .663 which you are inquiring about.  Where did you
get the firmware running on your SCG(?).

3 Messages

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90 Points

4 years ago

sorry typo it 667 not 663 can i directly upgrade to 3.2.1

Employee

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307 Messages

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4.9K Points

4 years ago

Hi Kgosi,
can you give the file name you have, as SCG and SZ have different files.
for SZ100 it should start with scge and end with .ximg
regards
martin

3 Messages

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90 Points

4 years ago

scge-installer_3.2.1.0.163.ximg that is the file name