Skip to main content

30 Messages

 • 

452 Points

Tue, Dec 11, 2018 11:40 AM

T310C Rejected by SZ100 ACL

Hi all, I'm experiencing ACL rejecting issues of a new T310c im trying to add to a SZ100. 

Below is the error im seeing on the event logs.

model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.

I have tried the below with no luck.

sz100# conf 

sz100(config)# lwapp2scg

sz100(config-lwapp2scg)# policy accept-all


Anything else i can try. 


Thanks

Responses

14 Messages

 • 

252 Points

2 years ago

AP firmware? 

301 Messages

 • 

4.8K Points

2 years ago

Please first provide the firmware used on the SZ100 controller and also from the AP.

Regards
Martin

30 Messages

 • 

452 Points

2 years ago

Sz100 Firmware version 3.6.2.0.78
AP T310c Firmware version 108.0.0.771

301 Messages

 • 

4.8K Points

2 years ago

Hi Skaap

So disable the lwapp2scg as that is for older firmware (zd based) and use the set scg ip x.x.x.x or the set director ip x.x.x.x and the AP will connect to the controller.
The 10x.x.x.x firmware has both clients in there (ZD and SZ), and you need to use the SZ client to connect to the controller.

Regards
Martin

30 Messages

 • 

452 Points

2 years ago

Tried that, also doesn't seem to work the SZ sees the AP, but rejects it.
2018/12/11 14:50:14
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:17
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:12
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:07
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:02
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:48:57
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP fir

36 Messages

 • 

810 Points

2 years ago

Do you have an available license in SZ for the AP?

30 Messages

 • 

452 Points

2 years ago

Yes, 1x License available added it for this extra outdoor AP.

30 Messages

 • 

452 Points

2 years ago

Could it be a bug in the firmware?

301 Messages

 • 

4.8K Points

2 years ago

No it is not Skaap.

Can you just open a ticket with support and we check it out. mention the forum and my name and topic
It looks like something simple to fix.

Regards
Martin

30 Messages

 • 

452 Points

2 years ago

support case 00877181 has been opened 

30 Messages

 • 

452 Points

2 years ago

support case 00877181 has been opened 

36 Messages

 • 

868 Points

2 years ago

try upgrading the AP to version 110 and setting the SCG IP manually and see what happens.


301 Messages

 • 

4.8K Points

2 years ago

Skaap, from the case notes I understand that the zone did not have version 3.6.x assigned. The T310 is introduced at a certain software version so I presume that was the issue correct?

regards
Martin