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7 Messages

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156 Points

Wed, Jun 29, 2016 7:52 PM

RTU 90 day temporary license warning about expiration

We have a vSZ for one of our clients and recently a message poped up at the top:

***The 90-day temporary right to use (RTU) license for this system will expire on 2016-07-18. Add an Virtual SmartZone RTU license to avoid interruption to service.***

At beginning it was in in green, now its showing in yellow. The problem is we do have an RTU license installed. So I hope it finds the proper license and switches over.


I thought of posting this here first to see if other people got the same problem before bringing it to support.



Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 years ago

The Tech Support engineer suggests "sync" your RTU license again?

Employee

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305 Messages

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4.9K Points

4 years ago

Hi Alexandre,

If the sync doesn't resolve the issue, then please go to the support portal and open a ticket via the chat. As this is not something we can resolve directly via the forum.

Kind regards
Martin

7 Messages

 • 

156 Points

4 years ago

Yeah sync doesn't work. also downloading and uploading the license file manually didn't work either. I'll contact support.

Thanks.