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abhijit_gurav

6 Messages

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136 Points

Thu, Apr 23, 2020 7:00 AM

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lost SmartZone 100 Admin Password

As i lost GUI password,could you please help me how to recover Admin GUI password without resetting SZ.Even i dont have any backup configuration as well.

Idea

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Updated 

9 months ago

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Responses

vincent_arrriola

14 Messages

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252 Points

9 months ago

I believe if you open a support case they can unlock it for you.

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abilash_pr_jvy72hod0uwoi

127 Messages

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2.7K Points

9 months ago

Hi Abhijith,

I hope you are running 3.x firmware version, if yes then please get in touch with your local SE, they would be able to help you reset the password. 

Hope it helps!!!

Regards,
Abilash PR.

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abhijit_gurav

6 Messages

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136 Points

9 months ago

yes open case with support however they are asking to reset SZ. as this is for hotel and we have around 400 AP and dont want to loose existing configuration.

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abilash_pr_jvy72hod0uwoi

127 Messages

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2.7K Points

Hi Abhijith,

What is the version of the controller ?

Regards,
Abilash PR.

Like

9 months ago

sanjay_kumar_gols5p74yq7mn

Official Rep

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246 Messages

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4.2K Points

Hi Abhijit,

Can you share the case number so that we can look into?

Like

9 months ago

abhijit_gurav

6 Messages

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136 Points

01045584 

Like

9 months ago

0

sanjay_kumar_gols5p74yq7mn

Official Rep

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246 Messages

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4.2K Points

Hi Abhijith,

I have checked the case, seems like support team asked for the config backup.
To reset the admin password support team needs the config backup. If we do not have the config backup, then support cannot reset the admin password.

Like

9 months ago

0

abhijit_gurav

6 Messages

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136 Points

Hi sanjay,
yes we dont have config backup. so is there any way to reset it from boot process ?

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9 months ago

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vincent_arrriola

14 Messages

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252 Points

9 months ago

They should be able to unlock it without resetting the entire sz.

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vincent_arrriola

14 Messages

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252 Points

9 months ago

If support can't do it, then yes - you will have to reset the smartzone.

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syamantak_omer

Official Rep

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740 Messages

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11.5K Points

9 months ago

Hi Abhijit,

I think you have raised another support case 01051937 where support engineer requested you serial console access for SZ-100.

Since you are not sure if you are on 5.x or 3.x version, we could try resetting the password using console access.

Please arrange the serial console access and keep in touch with support engineer on case #01051937.

I have instructed the TSE about the procedure.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

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