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Wed, Apr 12, 2017 6:48 PM

SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

Is there some sort of trick to this?  I tried "smtp-relay.gmail.com" with port 25 and 587 and I get the "cannot connect to the SMTP server".  I also tried it with the IP address and I was able to ping "smtp-relay.gmail.com" from the CentOS server.

Responses

Employee

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23 Messages

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380 Points

4 years ago

Hi Clayton, did you enter all the information, including user name and password? When you try to add the SMTP server, the system will actually confirm that it is able to connect to the server before accepting the credentials.

Can you please confirm? Thanks!

78 Messages

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1.2K Points

4 years ago

Yup, entered all the info top to bottom.

Employee

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23 Messages

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380 Points

4 years ago

Hi Clayton, can you please pull out the logs from /storage/logs/rsa-api/* and send it to me, [email protected]? Thanks.

Lakshmi

78 Messages

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1.2K Points

4 years ago

bump

78 Messages

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1.2K Points

4 years ago

Email with logs sent.

78 Messages

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1.2K Points

4 years ago

I used port 465 instead and it worked.  Thanks.

Employee

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23 Messages

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380 Points

4 years ago

Good to know that, Clayton!

1 Message

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100 Points

4 years ago

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