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388 Messages

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5.9K Points

Mon, Aug 31, 2020 4:51 AM

Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password?

HI.

Is it a known bug that ZD cannot connect to SCI if the password contains the special character "#"?

ex. If a password of SCI is 12345678$, ZD cannot connect to SCI.

Otherwise, if the password is 12345678# or [email protected], a connection is good.
(I didn't know about the others.)

Does anyone know about this?

Responses

Employee

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128 Messages

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2.6K Points

3 months ago

Jeronimo,

May I know the ZD firmware version?

I would suggest you opening a support case with us to check if this is an issue on the ZD side.

-Anusha

388 Messages

 • 

5.9K Points

Hi anusha.

Nice to meet you again.

If I open a case, do I open about ZD or SCI?

Employee

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128 Messages

 • 

2.6K Points

Thank you, Jeronimo. Hope you are doing fine.

Please open a case for ZD and specify the problem with SCI in the case description.

- Anusha