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36 Messages

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810 Points

Thu, Dec 14, 2017 1:50 AM

Answered

AP firmware 3.6.0.0.709 High Connection Errors

I have upgraded my Vsz to 3.6.0.0.510 and upgraded the APs to 3.6.0.0.709.  After the upgrade i noticed that almost every AP had a high percentage of connection errors.  I let it go for several days and thought i still had a lot of clients connected so it must be working.  In the events I see a lot of Force DHCP disconnects.  I did not make any changes to that but did double check the settings.  Some wlans were not enabled and some set to anywhere from 5-15 seconds.  Downgraded the firmware to 3.5.1.0.1026 and the connection errors went away.  Has anyone seen this and have any ideas why i am seeing this.  

Responses

178 Messages

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2.9K Points

3 years ago

This has not been fixed with the latest SmartZone 3.6.1.0.227 (MR1) patch.

137 Messages

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2.5K Points

3 years ago

I upgraded today to 3.6.1. and can confirm -- bug is still there. But at least users are not affected...

16 Messages

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298 Points

3 years ago

I have the same here. And in the troubelshooting section I can see the devices have many 802.11 Authentication Request/Response packets. Connection seems to take longer than on previous code.

16 Messages

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298 Points

Running on latest 3.6.1.0.227 code

178 Messages

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2.9K Points

Agreed, noticed the same. Hopefully they can get this resolved with next release.

388 Messages

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5.9K Points

3 years ago

From 3.5 to 3.6, health metric is more detailed and seperated.

I think metric is calculated by authentication and association in 3.5.
Otherwise, In 3.6, metric is calcualted by more factor such as association, authentication, dhcp, eap.

If in 3.6 percent of failed  dhcp packet is increase, metric would be more higher than 3.5's

If it is a bit fixed, the metric will be great to check health.

Regards.

1 Message

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60 Points

Anyone has an idea if this has been fixed in the lates OS ?

31 Messages

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534 Points

in the current Version 5.0 there are no issues anymore

16 Messages

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298 Points

Did you see the many 802.11 Authentication Request/Response packets before? Is this fixed, too?

31 Messages

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534 Points

dont know anymore. due to the update to version 5 all event-logs are gone now and you will start from scratch