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Activating the RUCKUS Analytics License

• You must have a RUCKUS Support Portal account (including username and password). You can use this account to access the general Support site.• Every purchased license has its own unique activation code.• You receive the activation code in a separate Support Purchase Acknowledgment (SPA) email mess

RUCKUS Self-Help

 • Admin & Licensing

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Managing Users in RUCKUS Analytics

You can add registered users, associate them to resource groups, and manage users from the RUCKUS Analytics web interface.The user must be registered with the system (a valid account on support.ruckuswireless.com).From the web interface of Ruckus Analytics, go to Admin > Users The Users page

RUCKUS Self-Help

 • Admin & Licensing

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What Covers under WatchDog Partner Premium Support?

WatchDog Partner Premium Support provide customers with the below benefits: 24X7 technical assistance by Ruckus Support Representative Ruckus case tracking, management and escalation processes are invoked Hardware Advanced Replacement for defective products with overnight delivery where avai

RUCKUS Self-Help

 • Admin & Licensing

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License Download and Upload -Hardware Controllers

License Download: Follow the below instructions to download Hardware licenses Log in to Ruckus support portal - https://support.ruckuswireless.com Click on Assets Click on Hardware Summary Search for the controller SN in the Search box Click on SNNote: If you do not find SN, p

RUCKUS Self-Help

 • Admin & Licensing

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Virtual license activation

Virtual license activation doesn’t ask the customer to bind the SN, since they are account specific and not SN specific. Follow the below steps to activate virtual licenses via support portal Customer to open the License Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/V

RUCKUS Self-Help

 • Admin & Licensing

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End user /Partner support activation

Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order Login to Ruckus support portal: https://support.ruckuswireless.com Click on Activate Purchase Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box Review the order

RUCKUS Self-Help

 • Admin & Licensing

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How to provide Admin access to a new user in the support portal

The customer can request his account administrator to make him an administrator for his account. Below are steps to followed by the administrator-  log into the support with your login information.  Go to My support account  clicks View All for Users--Next page will be the A

RUCKUS Self-Help

 • Admin & Licensing

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