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Removal key tool

I am looking at where I can get some of the removal keys that remove the lids off the wireless access points. It is made of metal.  Diameter of a big paper clip and in the shape of a P.  I know it’s a crazy question but I can’t find where to get them.  Any suggestions? 

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Accepted Solution

upgraded switch firmware with smartzone. in progress in some cases for days

We are using smartzone to upgrade the firmware on our ICZ7250,7150 switches. some complete without issue some say they fail put are really complete and some say they are "in progress" in some instances for days. The switches are operation but arent updated.   Is there some way to break th

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Not releasing IP address to the client from DHCP server and required to clear the binding database.

Hi, sometimes the DHCP server configured in the core Switch ICX7650 is not providing the ip address to the clients and required to clear the binding database in the pool. often to execute the command to clear the binding and then clients are started getting ip address.

Question

 • RUCKUS Diagnostic Dashboard (RDD)

49

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Accepted Solution

Unable to access Unleashed app

When I try to use the Unleashed app on my Apple device, I am unable to get in. I logged in using 192.168.xxxxx and it says access is “pending”. How do I resolve this. R510 AP and Poe switch.

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Get non-working web servises after deployment master node of RDD

Hi team! I deployed master node of RDD, and see "RDD Web: Offline" on splash screen on console. Also, I got HTTP 503 error code in browser. How to debug/fix this problem? I reboot node already - it doesn't help. Thanks!

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Problem upgrading 2825

I have one problem, I did everything as instructed ( https://support.ruckuswireless.com/articles/000002408 ).    Why do I get an error?

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Can I access the unleash control panel with no wifi?

No wifi signal -- how do I trouble shoot?

Question

 • RUCKUS Diagnostic Dashboard (RDD)

19

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Accepted Solution

ZD 1200 with ZF 7363 or/and other APs such as AP 500

Is it possible to connect both ZF 7363 and other APs such as AP 500 together, If I buy a Ruckus ZoneDirector ZD 1200 for my system? And does the ZD 1200 have to be installed with a certain firmware/driver to connect to the old ZF 7363? Thanx for your help.

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Mr

Good morning, I have a Ruckus 1200 and it is out of service, the two ethernet ports do not respond, they stay with the LEDs on permanently and do not show activity. You cannot enter the device through any of the ports (02 ethernber and 01 console) . Additional how can I recover the license code of

Question

 • RUCKUS Diagnostic Dashboard (RDD)

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Adding Wi-Fi controllers with smart redundancy setting to RDD

If I have 2 controllers setting with smart redundancy and management IP set. How do I add the two controllers in RDD?Adding two individual controllers? or only add the management IP?If adding two individual controllers, it seems that RDD can only login to any one of the controllers.If adding the man

Question

 • RUCKUS Diagnostic Dashboard (RDD)

17

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RDD 2.0 GA!

Welcome to RDD 2.0! In this release we added containerization to enable RDD node clustering supporting environments larger than 10K APs and a device onboarding Wizard to easily add new devices. For New RDD customers please visit the Ruckus Diagnostic Dashboard Installation Guide for details on sizin

Announcement

 • RUCKUS Diagnostic Dashboard (RDD)

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RDD 1.11x is now GA!

Welcome to RDD 1.11.x!  As always, customers with existing RDD deployments will automatically be upgraded to the latest version. RDD 1.11 Key Features NEW- Intuitive onboarding wizard to setup and add Ruckus products for monitoring Updated support log gathering workflowsFixed entitlement display

Announcement

 • RUCKUS Diagnostic Dashboard (RDD)

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RDD 1.10 is now GA!

RDD 1.10.4 is now GA!Feature Notes:Existing RDD customers; there is no need to upgrade as this is part of the service unless expanding the environment beyond 10K devicesCustomers that want to expand their RDD footprint beyond 10K devices have choicesDeploy a new RDD 1.10.4 OVA with Kubernetes and cr

Announcement

 • RUCKUS Diagnostic Dashboard (RDD)

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RDD 1.9 GA for new customers!

RDD 1.9 is now GA for new customers to download from the Ruckus Support Site! For existing RDD Customers there is no need to update to the new version. Over the next few weeks, the support team will automatically update registered VMs to RDD 1.9 as part of the service.New in RDD 1.9!Brand-new user i

Announcement

 • RUCKUS Diagnostic Dashboard (RDD)

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Gmail SMTP setting for RDD

Anyone have the Gmail SMTP setttings for RDD?

Question

 • RUCKUS Diagnostic Dashboard (RDD)

32

1

vSZ, vSCI and RDD

We have cluster of vSZ-E and vSCI.How do I configure RDD to talk to vSZ since SCI profile is already configured and in use for vSCI? There can only be one SCI profile configured.

Question

 • RUCKUS Diagnostic Dashboard (RDD)

6

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Ruckus ZD1200 Reports

Hi!About reort of ZD1200, refer internet traffic trend, its only possible to take a 24h report? I need a mouth report for study and upgrade of my AP's pool.I have one ZD1200 and R310, R300, R510 and R610 AP's in my pool, with a 200mb dedicated internet link.I really need a better reports of resource

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Answered

 • RUCKUS Diagnostic Dashboard (RDD)

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SCI Setup Fields Not Shown In v1.8 Guide

I'm attempting to set up our RDD, slotting it in between an existing SZ cluster and SCI. I've been following the guide and it appears to be mostly going correctly: RDD sees most all the information from the cluster and is working on populating everything, but the SCI shows that it is only sporad

Question

 • RUCKUS Diagnostic Dashboard (RDD)

5

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RDD 1.8 is now GA for new customers to download from the Ruckus Support Site!

RDD 1.8 is now GA for new customers to download from the Ruckus Support Site!  For existing RDD customers, there is no need to update to the new version. Over the next few weeks, the support team will automatically update registered VMs to RDD 1.8 as part of the service.  In RDD 1.8 we have added:

Idea

 • RUCKUS Diagnostic Dashboard (RDD)

1

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RDD 1.7 supporting ZoneDirector available now!

RDD 1.7 is now GA for new customers to download from the Ruckus Support Site! For existing RDD users, there is no need to update to the new version. Over the next few weeks, the support team will automatically update registered VMs to RDD 1.7 as part of the service. In RDD 1.7 we have added: Monitor

Announcement

 • RUCKUS Diagnostic Dashboard (RDD)

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