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RUCKUS Self-Help Program Launch

RUCKUS Self-Help is a new initiative from CommScope RUCKUS TAC to enhance communication with customers by sharing knowledge on RUCKUS Products and Tec

Announcement

 • Community & Online Support Services

2

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clients disconnecting disconnectreason=3

We have a network with 80AP's and vSCG. We see a lot of client Roaming but also a lot of client disconnect-join sequences where a mobile client disco

Question

 • Community & Online Support Services

35

1

Accepted Solution

Official Solution

Is a ZD1200 compatible with a ZF7782 AP

I wanted to ask if it is possible to use a ZD1200 with a ZF7782 Ap ? And if so, what firmware could run on both devices? :)

Question

 • Community & Online Support Services

39

3

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Official Solution

SZ100 firmware upgrade

hello, I am upgrading SZ100 from version 3.5 to 6, but here is an error am getting.... any hint? {Your current system cannot be upgraded. Reason: Th

Question

 • Community & Online Support Services

21

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ICX 7150 - Use own SSH-key

Hello,I want to use my own ssh key.I uploaded my own rsa key with 2048 bits with tftp.    ip ssh pub-key-file tftp key_rsa2048.puband show up client-

Question

 • Community & Online Support Services

209

3

Accepted Solution

How can I get email notifications for new software releases?

How can I get an email notification when there is a new software release for the specific Ruckus products I manage?

Question

 • Community & Online Support Services

47

2

Changes afoot in the RUCKUS Community forums!

Hello RUCKUS community! We are working up various changes to improve this community, some of which are already in motion, and some of which are comin

Idea

 • Community & Online Support Services

206

1

0

Is there a fix for the SmartZone 100 license upgrade error

"Unable to upload the controller license file. Reason: Import license dara to node failed. Reason: Failed to fetch license from server."

Question

 • Community & Online Support Services

11

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Welcome to the New Ruckus Community! – 27 October 2020

Welcome to our new customer and partner community!     All data and content migrated successfully from the old to the new community platform, includin

Announcement

 • Community & Online Support Services

676

5

ZoneDirector Licensing

I'm currently going through a wireless project and would like to make sure my vendor is correct. I am trying to figure out if I am being sold and told

Question

 • Community & Online Support Services

120

4

0

upgrade ZD 3000 with expired support contract

Dears , I am going to upgrade my ZD3000 but my support contract is expired and I cannot upload the new firmware , when I try to upload the I get "Th

Question

 • Community & Online Support Services

46

2

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Ruckus AP no longer working

I have a Lennar home thats almost 1 year old. We had 5 days of no Wifi from our internet provider (Frontier) and it was just restored last night. Unfo

Question

 • Community & Online Support Services

50

1

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Sporadic bandwidth on Wifi after power outage

I'm currently using FiOS and I called them for support but they have verified that their end is working properly. I am wondering if it is the recent u

Question

 • Community & Online Support Services

40

2

What is my R550 warranty details?

Is it lifetime warranty right? PRODUCT DETAILS Product Name: R550-WW 11ax Indoor 2x2:2 AP Non-Plenum Product Family: Access Points    

Question

 • Community & Online Support Services

19

1

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Zone Director and SZ100 API

Hi Support, May I if Ruckus provide Rest API for Nomadix manage wifi to communicate with ZoneDirector and SZ100 models? Thank you. Olais,Jes

Question

 • Community & Online Support Services

24

2

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Why is there no way to see firewall data on a vSZ?

Why is there no way to see L2/L3 firewall data? Given how important it is that the firewall functionality works correctly, why do you not provide any

Question

 • Community & Online Support Services

30

2

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i have a smartzone 100 version 3.6.2.0.250 and i want them to discover R710 and H320 please guys

i have a smartzone 100 version 3.6.2.0.250 and i want them to discover R710 and H320 please guys 

Question

 • Community & Online Support Services

53

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Details of Specialist Partner Support S62-S144-1000 and S62-0001-1LSG

Any idea where can I get full PDF documented details for Specialist Partner Support S62-S144-1000 and S62-0001-1LSG ???

Question

 • Community & Online Support Services

16

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Replacement Zone Director can't upgrade the firmware of my APs

My Zone Director bricked, and so I got a replacement. Only problem is the one they sent me is a lot newer than the one it replaced.  The replace

Question

 • Community & Online Support Services

31

1

0

Connection Timeout error while taking cluster backup

hi, I want to take cluster backup of SZ100 to local machine. Via CLI as in gui backup option not available. getting error "Failed to save file on t

Question

 • Community & Online Support Services

47

1

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