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How to find AP's admin password once they are added to the controller(vSZ/SZ)?

We have been in situation where we are not sure about the AP login credential once it is added to Ruckus controller(SZ/vSZ). Below are the 4 different scenarios: vSZ-H / SZ300- If an AP is placed into the Staging Zone: The AP login credentials are unchanged. Means AP should be accessibl

RUCKUS Self-Help

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

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Activating the RUCKUS Analytics License

• You must have a RUCKUS Support Portal account (including username and password). You can use this account to access the general Support site.• Every purchased license has its own unique activation code.• You receive the activation code in a separate Support Purchase Acknowledgment (SPA) email mess

RUCKUS Self-Help

 • Admin & Licensing

12

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Default License/Support on vSCG/SZ

vSCG & SZ are provided with default support and various feature license on a new installation, which comes with an expiration period of 90 days from the date of installation. The below table contains the list of Default License features by product type.    

RUCKUS Self-Help

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

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Managing Users in RUCKUS Analytics

You can add registered users, associate them to resource groups, and manage users from the RUCKUS Analytics web interface.The user must be registered with the system (a valid account on support.ruckuswireless.com).From the web interface of Ruckus Analytics, go to Admin > Users The Users page

RUCKUS Self-Help

 • Admin & Licensing

16

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What Covers under WatchDog Partner Premium Support?

WatchDog Partner Premium Support provide customers with the below benefits: 24X7 technical assistance by Ruckus Support Representative Ruckus case tracking, management and escalation processes are invoked Hardware Advanced Replacement for defective products with overnight delivery where avai

RUCKUS Self-Help

 • Admin & Licensing

10

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License Download and Upload -Hardware Controllers

License Download: Follow the below instructions to download Hardware licenses Log in to Ruckus support portal - https://support.ruckuswireless.com Click on Assets Click on Hardware Summary Search for the controller SN in the Search box Click on SNNote: If you do not find SN, p

RUCKUS Self-Help

 • Admin & Licensing

10

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Virtual license activation

Virtual license activation doesn’t ask the customer to bind the SN, since they are account specific and not SN specific. Follow the below steps to activate virtual licenses via support portal Customer to open the License Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/V

RUCKUS Self-Help

 • Admin & Licensing

10

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End user /Partner support activation

Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order Login to Ruckus support portal: https://support.ruckuswireless.com Click on Activate Purchase Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box Review the order

RUCKUS Self-Help

 • Admin & Licensing

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How to provide Admin access to a new user in the support portal

The customer can request his account administrator to make him an administrator for his account. Below are steps to followed by the administrator-  log into the support with your login information.  Go to My support account  clicks View All for Users--Next page will be the A

RUCKUS Self-Help

 • Admin & Licensing

12

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How to reset entire Unleashed network for reconfiguration or gaining the access to Unleashed management, if access is lost?

In this self-help discussion, I will explain how we can reset Unleashed network (mainly customers having more than 1 AP in Unleashed network). This may require when customer doesn’t know the access credentials for admin web console due to change in ownership of the device or lost password due to an

RUCKUS Self-Help

 • Unleashed

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How to utilize release notes to determine the controller upgrade compatibility, supported AP model and other useful information.

In this self-help discussion, I will explain how to determine controller upgrade compatibility, supported APs and other useful information. Follow the below steps: Note down the below details of your current controller setup. Controller type (virtual SmartZone, SmartZone, ZoneDirector

RUCKUS Self-Help

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

15

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What code should I run on my ICX? Check the Target Path Selection Guide!

Hey All, Have you ever wondered what code Ruckus officially recommends you run on your ICX? You are in luck. We have a Target Path Selection Guide that is a great starting point for most customers. While this document will not cover every single scenario or customer, it is what you should referen

RUCKUS Self-Help

 • Switches

43

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