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ZD1200 migration, unleashed vs cloud vs smartzone? Please advise

Hi, we have one ZD1200, I would like to have some sort of redundancy. We are small, we have 25 APs and 14 ICX 7150 switches, we will add another 5 APs this year (maybe), and a couple more switches. I want a solution where I can manage my APs and switches. As far as I know, unleashed can't mana

Question

 • ZoneDirector

47

3

0

Multicast video traffic

How many sets of simultaneous multicast video traffic can ruckus AP handle?

Question

 • Access Points

118

2

Strange issue with ZoneFlex 7363

Hello, When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it

Question

 • Access Points

71

3

0

Official Solution

Can I put a 550 on a network of 510s

I was given a new 550 but the network we have consists of all 510s, will the 550 work with these?

Question

 • Unleashed

38

1

0

My R310 doesn't have 5g signal, but the signal light is normal

My R310 doesn't have 5g signal, but the signal light is normal I've tried all the available firmware, but the problem still exists Can you help me find out why there is no 5g signal from my AP log? Thank you

Question

 • Access Points

144

7

0

ZoneDirector 10.5.1.0.124 behind a firewall - AP upgrade broken

Is there updated guidance for firewall ports to open, for ZoneDirector 10.5.1? I did an upgrade to 10.5.1.0.124, and all of my APs (R600s, H510s, R650s) failed to upgrade. I reverted to 10.5.0.0.212, turned on Secured AP Image Upgrade, and re-attempted the upgrade. Now all the APs updated, but

Question

 • ZoneDirector

62

2

0

Official Solution

[CVE-2021-44228] Apache Log4j2 RCE

Hello. Our customer is running a Ruckus SmartZone (sz-100) controller.The version of the controller is 5.1.1.0.598. The customer asked if the SmartZone has the following this security vulnerabilities. ** Vulnerability: [CVE-2021-44228] Apache Log4j2 RCE Thank you for your valuable answers to

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

3.8K

19

Send some data from analytics to remote server.

Hello, We need to continuously send some data (for example: AP Ethernet MAC or AP Ethernet MAC and Client MAC Address.) from Ruckus Cloud Analytics to our remote server. Which methods can we use for this? Kind regards

Question

 • Cloud & Analytics

26

2

0

Is there a way to verify model number based on serial number?

I recently purchased a used T300 with Unleashed firmware. However, when I try to set it up, it didn't seem to behave as expected, so I tried applying the Solo firmware to it. The device also seems to report being a P300. The seller claims that it was a T300 and that I must have messed something up b

Question

 • Access Points

43

3

0

What mean by the decimal point of SCI's "unique_users"?

Hello, Happy new year! Our customer company is using SCI. In the last month, I wanted to know the number of users, so I exported the data from Client -> Unique Clients Trend Over Time in the SCI menu as a CSV file. The problem is that the unit of "unique_users" comes in decimal places

Question

 • Cloud & Analytics

17

1

0

Ruckus R720 URL filtering license when connectivity lost

Hello, I have two Unleashed R720 APs (200.10.10.5.253) in mesh configuration with wireless backhaul. After some wrangling between CDW and Ruckus, I secured 3-year URL filtering licenses for both and installed them.  It works great, allows me to better manage and monitor content access, but

Question

 • Access Points

29

1

0

Delect My account support

How can I delete my account support

Question

 • Community & Online Support Services

23

1

0

Accepted Solution

printers won't connect to R750

We just upgraded our setup to 5 APs (all running R750), but now our printers won't connect to the internet. All our other devices connect except our printers. Our printers are HP laserjet M235sdw. I have one SSID broadcasting on both 2.4 and 5. The printers didn't connect, so I even went and set

Question

 • Access Points

57

6

0

Accepted Solution

R750 Zwave Unleashed?

Can I utilize the Zwave features of the R750 with unleashed or do I need a ZoneDirector?

Question

 • RUCKUS at Home

44

5

0

Accepted Solution

API-KEY ( Ruckus Cloud )

When will API-KEY expire and where do we use API-KEY ? 

Question

 • Cloud & Analytics

31

1

0

no 'Patch/Diagnostic Scripts' tab in SmartZone 5.2.1.0.515 for log4J exploit script.

Hello, I am following the instructions for uploading the log4J fix script, however there is no tab in my SmartZone cluster for 'Patch/Diagnostic scripts' i.e. only a tab within 'Diagnostics' - 'Scripts' for 'AP CLI Scripts'. Where do I upload this log4j .ksp script ? Thank you.

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

33

3

0

Accepted Solution

Unleashed connection to ICX

Just updated my AP in my local test system here to 200.8.10.3.243, attached to an ICX 7150-C08P (also updated to 8.0.92).  In the Unleashed interface, we can now get status from the ICX switch, which is a nice feature.  When I tried to set this up today, it won't let me login, tells me my username &

Question

 • 

Answered

 • Unleashed

1.7K

5

H510 Factory Reset not Working

Using MacBook Pro. Connected two H510 AP via poe. Both H510 units were given to me. On my computer, I went to network, attempting to connect to both Configure.Me-XXYYZZ. Used super/sp-admin to attempt to log in. Both were unsuccessful. Went to do a soft reset, followed by a hard reset,

Question

 • Access Points

31

3

0

How to crack implementer & VSZ Exam.. please help

How to crack implementer & VSZ Exam.. please help

Question

 • 

Answered

 • Switches

317

11

Alert from SZ when managed switchport goes down

I have a vSZ (5.1.2.0.302) with a few managed switches (7150) and I'm trying to figure out how to get an alert from the vSZ when one of the ports in the switches goes down or comes up.Is there anybody who have any ideas ??The switches are accessing the controller by a public IP, and therefor does no

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

16

1