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Smartzone - Switch Custom Event/Alarm EER-Disable not triggering ?

Hi fellows, my environment in question is about one smartzone 6.0.0.0.1331 and 100 managed icx switches. To the point. I am try to see when a port of the switches goes in the ERR-Disable state due of the bpdu protect acting up. In the smartzone network -> switches -> anyswitch -> Ports / P

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

13

1

0

can I user Zone flex r500 AP with zone director 1000?

Hi I have my zone director 1200 broken(faulty) so I want to use my r500 AP with zone director 1000? Are they compatible and if yes Is it difficult to install them on the new zone director 1000? Thanks

Question

 • Access Points

26

2

0

r650 installation help please

I have a non R650 unleashead.1- How can I pull this device from hotzone mode to unleashead mode? 2- I also want this device to get ip from the firewall connected on the switch. How can i get ip from dhcp in firewall. Could you please help which ports will be tagged or untagged?

Question

 • Access Points

25

1

0

Can you correct incorrect/invalid boarddata with a completely different model?

I have an R610 access point that will ends up in a reboot loop (its NOT an R710, as it thinks..) the moment that its given configuration (or so I suspect). The odd bits are that the device seems to have written, at some point, that its an R710 instead of the R610 that it is. At login, the "motd" s

Question

 • Unleashed

38

1

0

Adding TLS version support on vSZ-H

Hi all,   I have a vSZ-H controller and was recently asked question by a client regarding TLS versions. They want to switch off TLS v1.0. After looking on the web, i am still struggling with this topic. I have managed to determine (using debug commands) that our controller only appears to sup

Question

 • ZoneDirector

8

1

0

Is there a way to assigned specific macs to just 2.4ghz?

I have R510

Question

 • Unleashed

35

1

0

Removal key tool

I am looking at where I can get some of the removal keys that remove the lids off the wireless access points. It is made of metal.  Diameter of a big paper clip and in the shape of a P.  I know it’s a crazy question but I can’t find where to get them.  Any suggestions? 

Question

 • RUCKUS Diagnostic Dashboard (RDD)

16

1

0

All APs on our campus showing Disconnected on the ZD and there is now WIFI

Hello All, We lost all of the APs on our school campus and there is no wifi, all the APs' LEDs behave the same, PWR and CTL/DIR LEDs are blinking green slowly. APs are not reachable via ping, and on the ZoneDirector they are all showing Disconnected. The DHCP server is working well because I un

Question

 • Access Points

27

1

0

BUG: Bad character encoding in cloud.ruckuswireless.com (UTF8 -> LATIN-1?)

Ruckus Cloud has a bug in which accent characters typed in any field get saved in non UTF-8 encoding and end up producing gibberish characters. This completely breaks integration any time non-english localization is involed. In Quebec for instance, or if someone creates a spanish localized por

Question

 • 

Acknowledged

 • Cloud & Analytics

21

2

ZF2942 Upgrade to 9.7.0.0.220 causes problems

Upgrading standalone 2942 AP from 9.6.1.0.15 to 9.7.0.0.220 makes only troubles for us. I have 2x 2942 standalone AP's. After upgrade both of them needed factory reset to gain access to the web console. Also I had to reconfigure from scratch. Thats bad... But after upgrade I faced issues where

Question

 • 

Answered

 • ZoneDirector

18

10

Issue with 9.7 on ZF2942 on ZD controlled AP

Not to hijack, but I have a ZD3100 and 51 2942 APs...and upgraded to 9.7. Same symptom, connected clients became disconnected clients. Average 300 users total then averaged 51 or so, a LOT of APs have zero clients...oh the horror. Case opened, but no joy. Opened forums, I see this, and I

Question

 • ZoneDirector

9

3

ZD 1200 System settings and Event logs disappear

Dear all,        A few days ago, I configured  2xZD1200 system settings( name, IP addresses,mgmt interface,vlan, etc...) and done smart redundancy as well. And today when I log in to ZD, I see no data in system settings and cannot view events, logs tabs too. It keeps sho

Question

 • ZoneDirector

47

1

0

Upgrade firmware for ZA1200.

Hi everybody, I have a wireless controller ZD1200 model runnig 9.10.2.0.76 (MR3, Refresh 76) firmware version and APs T300 and R610 series, my question is: what is the recommended version to upgrade it? And what is the procedure to goal this? Thanks in advanced! Nice day,

Question

 • ZoneDirector

36

3

0

R710 ZD Managed corrupt firmware? (can't connect with ssh or http(s)

Hi!I've bought an 2nd hand Ruckus R710, which I cannot access.I've reset it multiple times with the reset button on the back.After reset the pwr led goes from red to solid green.At that point I can ping it on 192.168.0.1 but there is not webinterface on port 80 or 443.Trying to ssh to it I only get

Question

 • Access Points

151

7

RTF webinar, wrzesień 2021 - Zaproszenie!

W trakcie webinaru omówimy zaktualizowane funkcje zarówno w RUCKUS Cloud, jak i Analytics. Ponadto zagłębiamy się w unikalne funkcje RUCKUS oparte na sztucznej inteligencji, takie jak analiza zajętości, walidacja usług i analiza wpływu zmiany konfiguracji na parametry sieci, które mogą znacznie upro

Announcement

 • Poland - polski

8

0

0

H500 disconnects from (remote) ZoneDirector

Hi all! We have a few sites that we moved from our vSZ to a Zonedirector (due to ap's not being supported on newer vSZ version). Zonedirector is running 10.1.2.0 build 318, newest one supporting the ap's in question, a mix of R300/R700/H500. Everything is working fine, except for one site. Al

Question

 • Access Points

31

3

0

ZD1200 dead?

Hi,I have a ZD1200 which controls around 8 APs setup, however this looks to have died.Looking at the controller, the power and status lights are solid green and never blink, the lights on the LAN are both solid green showing connection but they currently NEVER flash to show data being transferred.I

Question

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Answered

 • ZoneDirector

215

3

ICX stack stops responding to IPv6 Neighbor Solicitations

I'm working on replacing the core of my network with a stack of 7150-C12P units running the layer 3 image. So far things have been working pretty well, but I've run into a problem. I'm running the 08.0.95caT213 release. Specifically, I have one interface setup for route-only traffic to the existing

Question

 • Switches

33

2

0

Ruckus ICX 7450 false alert for BGP peering

We have a pair of Ruckus ICX 7450 switches that are running a router software that has multiple BGP peerings established and working without any issues, these switches also have SNMP service enabled which triggers any events on the device and send that alert to monitoring systems. We keep receiving

Question

 • Switches

11

0

0