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Hardware solution for Dual WAN gateway to gateway VPN

Hello, I am looking to connect 2 geographically distant (> 5 miles) sites. Both sites have dual WAN fail over, and dynamic IP's from each ISP. I am looking for a hardware (or general solution) recommendation to allow a secure connection between both sites that could withstand a WAN fail ov

Question

 • Switches

30

1

0

New Lennar Home and Slow Internet Speeds

I purchased a new Lennar townhome in Spring 2021. It has 4xR510 WAPs all connected to a ICX7150 switch running over Cat6e. We have Verizon Fios 1gb service. When i perform a Verizon speed test it says the the download speed is ~950mbps to the router and if i connect directly to the Verizon router wi

Question

 • RUCKUS at Home

66

1

Raspi won't connect to Unleashed 200.10.10.5.246 w/ 3 APs, WPA2/WPA3-Mixed

Dear all, a Raspberry Pi 4 / raspian won't connect to Unleashed 200.10.10.5.246 w/ 3 APs in WPA2/WPA3-Mixed mode. It works fine when changing to WPA2 mode. Not sure about the exact reason, does anyone have an idea? - Joachim. PS: If the resolution of the screenshot should be

Question

 • Wireless Questions & Best Practices

20

1

0

Accepted Solution

Cloudpath and Azure AD SAML Authentication

We have an environment where we have got on-prem AD synced with Azure AD, we have just started to implement the cloud hosted cloudpath environment to integrate with our Azure hosted VSZ controllersWhat we want to do is have cloudpath use the Azure AD as an authentication server, for BYOD and guest s

Question

 • 

Answered

 • Cloudpath Enrollment System (ES)

474

11

Managing Users in RUCKUS Analytics

You can add registered users, associate them to resource groups, and manage users from the RUCKUS Analytics web interface.The user must be registered with the system (a valid account on support.ruckuswireless.com).From the web interface of Ruckus Analytics, go to Admin > Users The Users page

RUCKUS Self-Help

 • Admin & Licensing

16

0

Default License/Support on vSCG/SZ

vSCG & SZ are provided with default support and various feature license on a new installation, which comes with an expiration period of 90 days from the date of installation. The below table contains the list of Default License features by product type.    

RUCKUS Self-Help

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

26

0

What Covers under WatchDog Partner Premium Support?

WatchDog Partner Premium Support provide customers with the below benefits: 24X7 technical assistance by Ruckus Support Representative Ruckus case tracking, management and escalation processes are invoked Hardware Advanced Replacement for defective products with overnight delivery where avai

RUCKUS Self-Help

 • Admin & Licensing

10

0

0

Cloudpath 5.9 Released

Hello! Cloudpath 5.9 has been released! Release notes available here: CP_ES 5.9.5110 (GA) Release Notes | Technical Documents | Ruckus Wireless Support To update your current version of Cloudpath on premise, click on Administration | System Updates. Please follow the instructions prio

Announcement

 • Cloudpath Enrollment System (ES)

29

1

License Download and Upload -Hardware Controllers

License Download: Follow the below instructions to download Hardware licenses Log in to Ruckus support portal - https://support.ruckuswireless.com Click on Assets Click on Hardware Summary Search for the controller SN in the Search box Click on SNNote: If you do not find SN, p

RUCKUS Self-Help

 • Admin & Licensing

10

0

0

Virtual license activation

Virtual license activation doesn’t ask the customer to bind the SN, since they are account specific and not SN specific. Follow the below steps to activate virtual licenses via support portal Customer to open the License Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/V

RUCKUS Self-Help

 • Admin & Licensing

10

0

0

End user /Partner support activation

Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order Login to Ruckus support portal: https://support.ruckuswireless.com Click on Activate Purchase Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box Review the order

RUCKUS Self-Help

 • Admin & Licensing

7

0

0

How to provide Admin access to a new user in the support portal

The customer can request his account administrator to make him an administrator for his account. Below are steps to followed by the administrator-  log into the support with your login information.  Go to My support account  clicks View All for Users--Next page will be the A

RUCKUS Self-Help

 • Admin & Licensing

12

0

0

MAC address authentication on Ruckus Smartzone-E 3.6

I am looking a solution as MAC address authentication on Ruckus Smartzone-E  3.6 with Radius server. Is it possible Version 3.6? Regards,Deepak Kumar

Question

 • 

Answered

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

255

6

Ruckus SmartZone and Cloud Management Partners Enablement

Ruckus SmartZone and Cloud Management By Mr. Ifzam Zaidi | Associate Professional, Pre-Sales, Ingram Micro Malaysia

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

6

0

R850 AP setup question

I ordered a new R850 from NewEgg. I planned on using this in an Unleashed mode with my current Ubiquity setup and do not have any other Ruckus hardware. My current network already uses a 192.168.0.x network. When I plug the R850 into my Ubiquity POE switch, it boots and broadcasts its configure SSID

Question

 • RUCKUS at Home

40

2

0

2 R310s systems not roaming from one AP to the other

Hello, I have 2 APs one in my office, and one in my bedroom.   They are set up in an unleashed network and running R310_200.1.9.12.62.    Once they attach to the network they get about 460 for network speed.   When I walk to the bedroom - even after being in there 5 minu

Question

 • Access Points

42

1

0

Issue Connection 2.4Ghz and 5Ghz can not stable

I have got issue within this below -2.4 dan 5 ghz enable some windows connect successful ( 802.1x authentication)-2.4 Ghz only some windows successful connect ( 802.1x authentication)-5 GHz Only windows can not connect ( 802.1x authentication)-Windows connect 5ghz only using preshared key SSID, can

Question

 • ZoneDirector

19

1

0

block a client

Hello. I have a couple of zone director 1200 in Smart Redundancy configuration and about 50 AP. We would like to block a supected client from our wi-fi enviroment. We have the mac address of it but after it leaved the wi-fi, we don't see it on active/non-active client list of ZD1200, for this I

Question

 • Access Points

23

1

0

How to reset entire Unleashed network for reconfiguration or gaining the access to Unleashed management, if access is lost?

In this self-help discussion, I will explain how we can reset Unleashed network (mainly customers having more than 1 AP in Unleashed network). This may require when customer doesn’t know the access credentials for admin web console due to change in ownership of the device or lost password due to an

RUCKUS Self-Help

 • Unleashed

61

0

How to utilize release notes to determine the controller upgrade compatibility, supported AP model and other useful information.

In this self-help discussion, I will explain how to determine controller upgrade compatibility, supported APs and other useful information. Follow the below steps: Note down the below details of your current controller setup. Controller type (virtual SmartZone, SmartZone, ZoneDirector

RUCKUS Self-Help

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

15

0