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Ruckus AP 7372

Hello, I have a new zone director 1200 because my old zd is was damaged and it replaced. And now I have 4 AP 7372 in my new ZD I can't seen, i think is because it has old version of firmware. Is there a way that I can see them on the controller?

Question

 • Access Points

35

4

0

Email Notifiaction

How can I configure multiple email address for sending alarm notification on ZD1200.

Question

 • ZoneDirector

19

1

Unleashed support for ICX7150-C12

I am running the following software on my switch: SPS09000a I created a local user and when I try to add it on my unleashed portal it is stuck on "ICX Switch is Connecting" I read through the write up here:https://forums.ruckuswireless.com/conversations/switches/unable-to-add-icx-7150-c12p-switc

Question

 • Switches

39

2

AP not connecting to the right ZD

HI. I have 2 zonediretors, one zd1000 and one zd 1200. They work good together and the zd 1000 is the main one with 25 APs and the zd1200 only have 5 licenses. My APs are ZF7363 I only have 2 APs on the zd12 and i should have 3, but the third just wont show up. I have tried to reset the AP withou

Question

 • Access Points

30

4

0

Unleashed Wifi Question

hi, is there a way to have one SSID with multiple passwords, where each password will translate in a different VLAN? on unleashed thanks

Question

 • RUCKUS at Home

43

2

0

Delect My account support

How can I delete my account support

Question

 • Community & Online Support Services

23

1

0

End Customer Delegation to another End Customer

End Customer Delegation to another End Customer This Support Portal enhancement is about allowing an End Customer to be able to manage another End Customer account. A Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer

Question

 • Admin & Licensing

10

0

Want to change the firmware of h320 to standalone after it joins controller

Dears, I have some ruckus H320 that are joined to ruckus virtual smartzone essential, their firmware version is now 3.5.1. For some requirement, i want to disconnect those aps from the controller, and convert their firmware to standalone, but now when i attempt to access the ap via web to change

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

22

2

0

no 'Patch/Diagnostic Scripts' tab in SmartZone 5.2.1.0.515 for log4J exploit script.

Hello, I am following the instructions for uploading the log4J fix script, however there is no tab in my SmartZone cluster for 'Patch/Diagnostic scripts' i.e. only a tab within 'Diagnostics' - 'Scripts' for 'AP CLI Scripts'. Where do I upload this log4j .ksp script ? Thank you.

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

33

3

0

Slow downlink speeds - R750 Unleashed

Hi all! I'm having some problems getting full WIFI 6 downlink speeds (uplink is good) from my NAS using my R750. Note, i have another WiFi 6 AP (Asus AX92U) which i troubleshooted with. This AP did not have the same speed problems. Hardware I used to test: Server: Truenas build with 2.5gbe

Question

 • Access Points

78

2

0

SmartZone custom ICX switch events

Hello, Trying to take advantage of custom ICX switch events from SZ 6.0. I have setup a few TextPattern custom events and enabled the EMAIL event management for the different severities. Emails have been tested coming from SmartZone and it works. I am wondering how SZ can receive these Text

Question

 • SmartZone (SZ) & Virtual SmartZone (vSZ)

36

2

0

Log4shell安全漏洞和建议(所有AP,Zonedirector, Unleashed, ICX, SPoT等不受影响)

CVE-2021-44228:Apache Log4j 漏洞描述:在 Apache Log4j 日志记录库中从版本 2.0 到 2.14.1 中发现了一个漏洞。利用此库的产品容易受到远程执行代码漏洞的影响,远程攻击者可以利用此漏洞完全控制受影响的设备。有关此漏洞的更多详细信息,请参阅 https://nvd.nist.gov/vuln/detail/CVE-2021-44228. Ruckus 不受影响的产品: 所有AP, ZoneDirector, Unleashed, ICX交换机, SPoT/vSPoT, 和RUCKUS Cloud. 受影响的产品如下, 我们将发布补丁修复相关问

Question

 • China – 简体中文

125

3

0

Restart loop after firmware downgrade

Hi all I recently bought a R710 running unleashed. Initially everything was working. However I was experiencing bad throughput and read somewhere on here that I could try to install an older firmware. So I installed/downgraded to https://support.ruckuswireless.com/software/1944-ruckus-unleashed-a

Question

 • Access Points

44

7

0

ZoneDirector 10.5.1.0.124版本发布

ZoneDirector 10.5.1.0.124 版本说明主要摘要 新AP支持:H350,T350se 版本升级突破了原来N-2的限制,可以直接从如下版本升级:1.0.0, 10.1.1.0, 10.1.2.0, 10.2.0.0, 10.2.1.0, 10.3.0.0, 10.3.1.0, 10.4.0.0, 10.4.1.0, 10.5.0 增加了Wi-Fi6 Disable的按钮 配置变化记录:记录GUI界面,命令行等配置的更改,追踪配置更改 解决了DNSmasq安全问题 解决问题 解决了WLAN配置中“Block client" 选项无效的问题[

Question

 • China – 简体中文

12

0

0

Can Not Update R610

I have a R610, and I am trying to update the firmware. Normally this is very easy, just go to admin, the upgrade but it will not let me check the online or local buttons. I noticed it doesn't even show the firmware version. I have tried resetting to factory and still same thing. is there any o

Question

 • Access Points

38

2

0

SmartZone 5.2.2 MR1 Patch1发布了。解决了许多终端关联,AP性能和稳定性问题。主要解决的问题和已知问题如下。

SmartZone 5.2.2 MR1 Patch1( 5.2.2.0.1161)发布了。解决了许多终端关联,AP性能和稳定性问题。主要解决的问题和已知问题如下。具体参考英文版本说明( https://support.ruckuswireless.com/documents/3997-smartzone-5-2-2-mr1-patch1-release-notes) 。 解决了的关键问题 终端使用外置DPSK服务器连接失败(ER-9486) R750重启(因为Target Assert)--ER10184 由于AP MAC地址导致用户流量被交换机丢弃(ER-9545)

Question

 • China – 简体中文

15

0

0

Rukus Newbie - Decide my r320(s) fate

Greetings. Purchased new home and low voltage company pre-wired the house with some "stuff" that I'm not familiar.  3500sq ft 2 story + basement home.  Signal path in the basement utility room is Comcast 1200 Internet (higher than my needs, yet ultimately will downgrade) - Arris S33 Modem

Question

 • RUCKUS at Home

43

3

0

Change Unleashed to be able to use VLANS

Greetings! Lately I have taken over an old WiFi-project which was once installed by someone in a restaurant/cafe. Sadly enough it is a mess. The Ruckus APs are simply just connected to the router he placed, changed the SSID and called it a day. Litteraly everything is on 1 network. Guests, emplo

Question

 • Access Points

49

5

0

ZD1200 recommended vs latest firmware

The current recommended firmware for the ZD1200 is 10.2.1.0.183 MR1 refresh 5. The latest firmware is 10.5.0.0.212 GA refresh 2. Why is the recommended firmware so many versions back? Is the 10.5 firmware still acceptable for production systems? Thanks in advance.

Question

 • ZoneDirector

52

2

http://training.ruckuswireless.com link is not working

trying to log on the : http://training.ruckuswireless.com and getting an error message, is there a known problem or a different link/way to log in to the training page?' thanks

Question

 • Community & Online Support Services

21

1

0