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9 Messages

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274 Points

Mon, Oct 19, 2020 9:35 PM

Zero Touch Mesh on Unleashed-- Works sometimes, doesn't other times

I have several networks running Unleashed, and I am having trouble getting Zero Touch Mesh to work consistently. I always double check that I enter the serial number correctly, double check that the new AP has the same firmware as the network (just to rule that out), and reset it to factory defaults. I'm having this problem with R500's as well as R710's. They are connecting to T300's and T610's. I'm having the same problem on different firmware versions as well. 

On the Zero Touch Mesh limitations for Zonedirector (http://docs.ruckuswireless.com/zonedirector/10.2/GUID-A79E3D94-7386-4B3E-BFA6-988ED53AA9FD.html) I noticed that it references the PKI certification. When I run "get rpki-cert issuer" on some of the APs it does give me the old cert. 

Does anyone know if the certification issue only applies to Zero Touch Mesh on Zonedirector, or if it also applies to Unleashed? I couldn't find any mention of it in the Unleashed documentation.

If not, is anyone aware of any other considerations for Zero Touch Mesh that are not mentioned in the documentation?

Thanks for any help or direction that you can provide

Responses

Accepted Solution

Employee

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604 Messages

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10K Points

a month ago

Hi Pete,

Zero touch mesh feature is similar on ZD and Unleashed, so certificate does matter.

There is a caveat. If AP is upgraded from a standalone firmware to Unleashed, "Zero Touch Mesh" feature will not work until another factory reset is performed after upgrade. This is also documented under 200.6 release nodes where Zero touch mesh feature was introduced [UN-2084].

Regards,

Syamantak Omer

Regards,

Syamantak Omer

9 Messages

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274 Points

@syamantak_omer Thanks! That helps us out a great deal. It had never occurred to me to try resetting the unit an additional time after the upgrade. I should have carefully checked the release notes, and will do so going forward. 

Employee

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604 Messages

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10K Points

Hi Pete,

Glad to help you!

Regards,

Syamantak Omer