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9 Messages

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214 Points

Thu, Oct 29, 2020 9:27 PM

Wi/Fi call drops on a Mesh network from cell phone ?

I have a customer with Qty 3 UNLEASHED R510's  and Qty 1 R610 in his house and when using his cell phone on Wi/fi he is getting dropped calls on his R610? Any suggestion on why he's dropping calls on his Unleashed R610 when using Wi/Fi calling?

Newest Firmware Installed on all AP's

Responses

13 Messages

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192 Points

a month ago

Is WiFi calling correctly set up in unleashed?

Admin & Services > Services > Wi-Fi Calling

We noticed that the Ruckus examples in this area are a bit out-of-date for Verizon Wireless.  Using wo.vzwwo.com as the ePDG for Verizon Wireless worked for us.

9 Messages

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214 Points

Thanks I will give it a try

12 Messages

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282 Points

epdg.epc.att.net is what has worked for me on AT&T. Hoping ruckus updates their examples soon. 

Official Rep

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97 Messages

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1.6K Points

Any feedback from your test @mark_gabrielle ?

9 Messages

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214 Points

It was an issue with his phone T-mobile did some firmware correction. 

Official Rep

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97 Messages

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1.6K Points

Thank you Mark, it is good to know the final solution.

Official Rep

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97 Messages

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1.6K Points

14 days ago

Thank you Mark, it is good to know the final solution.