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Tue, May 5, 2020 2:56 PM

Answered

Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

My dashboard 200.8 indicates there are no wired clients connected.  However that is not true as I have 7 wired clients connected

Responses

Employee

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128 Messages

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2.6K Points

9 months ago

Hi Scott,

How are these wired devices connected to the network? What is the AP model?

- Anusha

7 Messages

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120 Points

I am using a 7150.  The wired devices are connect to the 7150

Official Rep

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733 Messages

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11.4K Points

Hi Scott,

This means you are using Unleashed in 200.8 version as ICX switch management was added to latest version.

Could you confirm exactly where you are checking "wired client" status and share the screenshot.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

7 Messages

 • 

120 Points

Hi Syamantak,

Thanks for your reply.  Attached is a screen shot.  Please let me know if you need additional information.

Employee

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128 Messages

 • 

2.6K Points

Hi Scott,

Can you also share the switch port configuration?

-Anusha

7 Messages

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120 Points

There are no switches, just the 7150 and 2 APs.  Here is a screenshot

Official Rep

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733 Messages

 • 

11.4K Points

9 months ago

Hi Scott,

Active wired clients will only be displayed when 802.1X is enabled on the Ethernet port of the Access point and when clients are connected and authorized over it. 

Regards,
Syamantak Omer

Regards,

Syamantak Omer

Employee

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18 Messages

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310 Points

9 months ago

Hi Scott,

Are you doing Port-Based 802.1X authentication for the wired clients. To check for Port-Based authentication please check the below user guide 

Unleashed User Guide 

https://support.ruckuswireless.com/documents/3123-ruckus-unleashed-200-8-ga-user-guide

Please check page number 231

Regards,
Arun N