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37 Messages

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550 Points

Wed, Nov 25, 2020 6:15 PM

Where can I buy R750? (Authorised Dealer Only Online)

Hey Everyone,

The R750 I got if from Amazon and flashed it with the Unleashed firmware. I got it up and running but it's having very low performance speeds. I called support and I guess it is gray market or out of warranty or SOL basically from Ruckus cause it's from Amazon??? Not sure why Ruckus doesn't just sell Unleashed on Amazon but they probably don't want to undercut their resellers profits or whatever.

Looking for an Authorized Ruckus Dealer Online to purchase an R750 Unleashed (9U1-R750-US00).

The next AP I would try is the new-ish Cisco 9120 AXI but you have to buy their 3 year license (Sub $200) and then you don't have to renew to get a quality commercial WiFi 6 AP.

I'm in the Peninsula Bay Area and in Florida and I'm looking to outfit one or two in each depending on quality and performance. Both are 3-4K sq. ft homes with wireless cameras, IoT & TV + Devices. 

CDW is the only one I could find so far but it is also from a reseller. I hope they are an authorized Ruckus reseller.

https://www.cdw.com/product/ruckus-zoneflex-r750-unleashed-wireless-access-point/6117483?enkwrd=9U1-R750-US00

Responses

Official Rep

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97 Messages

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1.6K Points

2 months ago

Try RuckusSecurity.com, they are Ruckus Networks Authorized Online Reseller.

https://www.ruckussecurity.com/ZoneFlex-R750-Unleashed.asp

17 Messages

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260 Points

2 months ago

we resell and support Ruckus. Please contact us at [email protected]
Thank you, Kevin VACK Inc.

Kevin Karch

VACK Inc

www.vackinc.com

sales@vackinc.com

202 Messages

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3.1K Points

2 months ago

I suppose there is misunderstanding. I really don't think Amazon sells grey market APs. But to have support from Ruckus TAC, you had to buy Unleashed support 1/3/5 years (1 license required per unleashed network up to 25 APs). Part numbers are respectively:

806-RUNL-1U00
806-RUNL-3U00
806-RUNL-5U00

Than you'll get TAC access. If you bought just AP, for my understanding you get limited life-time warranty and community self service only. So buying another AP  from different reseller will not change anything, you need to buy support also.

Hope it helps. 

37 Messages

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550 Points

Ah this makes sense, finally! Thank you so much for this clarity.

12 Messages

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190 Points

If I buy R710 online, will I be able to get the latest firmware for free from Ruckus website or do I have to have support to download it?

Thanks.

37 Messages

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550 Points

Yes free, just have to make an account. 

202 Messages

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3.1K Points

Standalone firmware is available to everybody. Unleashed and controllers requires support.Unleashed support fro network up to 25 AP is 1 licenses for all network. Not that attractive for 1 AP, but very comfortable for 25. p/n as mentioned

806-RUNL-1U00
806-RUNL-3U00
806-RUNL-5U00

Hope it helps

37 Messages

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550 Points

You can download unleashed firmware for free for AP’s supported and you don’t need a license or support.