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7 Messages

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140 Points

Thu, Nov 19, 2020 1:56 AM

unleashed R500 remote access from outside in the home/office without using Firewall

Hi, how can remote access the unleashed R500 from outside in the home/office without using the Firewall.

The setup of my unleashed is in DHCP mode, DHCP is provided from our ISP.

Responses

Accepted Solution

Official Rep

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93 Messages

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1.6K Points

8 days ago

Depending on what tasks you would like to achieve, the Unleashed Mobile App (UMA) which is free, can be a good option for you to access your home Unleashed network management from anywhere in the world.  Available on both Apple App Store and Google Play from link below.

https://www.commscope.com/resources/apps/ruckus-unleashed/ 

7 Messages

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140 Points

@tch hi, i download the apps but i can only access within the same network. How can i access it in the outside world? anything i need to do in the settings to register, something like that?

Official Rep

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93 Messages

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1.6K Points

If you haven't done so yet, you need to enable it from the WebUI, see below.  Also add yourself to the "Remote User Control". 

7 Messages

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140 Points

Hi tch, already enable the remote management.

Official Rep

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93 Messages

 • 

1.6K Points

Can you describe what pages or error messages or screenshots you get when you connect using the mobile app outside the local WiFi network?  How did you login to the mobile app?

7 Messages

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140 Points

Please see screenshot.

Employee

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603 Messages

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10K Points

8 days ago

Hi Bong,

If Unleashed has a static public IP address (If it has dynamic, then too you can access but IP my change and you may not be aware about this change remotely), you can access it over the internet. If not, you have create a port map on your firewall and access Unleashed over it.

(edited)

Regards,

Syamantak Omer

7 Messages

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140 Points

@syamantak_omer thanks for your response. Unleashed is dynamic. DHCP is provided by ISP. Any way can i access the unleashed in the outside world? does unleashed apps can do?