Ruckus Unleashed slow speeds

Hi Adrian, 

I'm pleased to hear about your new Ruckus Wi-Fi deployment.

However there's a lot more to configuring a wireless network than just leaving all settings on 'Auto'! It will very much depend on your Wi-Fi client device and it's hardware capabilities as to what throughput you will be achieve, along with enironmental factors effecting the RF, such as interference, attenuation, refraction, etc. 

If you require higher throughput on the 5GHz frequency, you will need to configure wider channel bandwidths from the standard 20MHz. With the R510 APs you can configure 40MHz and 80MHz, but whether this will give you actual better performance will very much depend on the factors I've mentioned above but is certainly worth a try.

There is some further configuration information here:  https://docs.ruckuswireless.com/unleashed/200.5/c-ConfiguringIndividualAP.html

Finally; changing the firmware code on the AP won't change the performance of the AP.

I hope that helps,
Darrel.

There can be numerous reasons for this to happen. changing your Unleashed to a ZD ap won't make a difference to your wireless enviroment. Just to give some examples of what is happening.
Wireless adapter of the client is not up to date(driver), Interference in your wireless enviroment(high NoiseFloor), a cap on your wireless connection(look at your advanced settings of your SSID) and so on. As you can see these are all RF related and not ethernet related. So unleashed of ZD or SZ will not make a difference. Test it with the same conditions and steps  ut with a different client. How did you determine your speed? Iperf is good way o do this and its free

Yes, I am using Iperf and to be honest I was blaming the interference, the site is in the middle of London on the 5th floor surrounded by embassies. Also there is a lot of marble, glass and mirrors in the property, I just wanted to be sure I tried everything before going to the client and tell him why is he getting speeds like this. Thank you for your help.

your welcome. I am pretty sure it is your RF enviroment. But definitly take a look at the suggestions me and Darell gave you. There might be some finetuning options to improve your throughput a litle bit. 

Succes!

Of course, I'll try them today. Thank you guys.

I just replaced two R700 and a ZA1200 with an R710 Unleashed and an R720 Unleashed.  Same exact location, hard wiring and setup, latest firmware.  I also see speeds less than 1/2 of the previous setup.  Somehow, the Unleashed setup refuses to give the same throughput.

I'm also limited to about 400 mbps, no matter what OS or how close I get to the WAP, even when only one device is connected.
I'm limited to 7-10 mbps via wifi when less than 10' from the WAP. 

I'm getting terrible speeds with an R720, and even worst with the latest firmware. Perhaps porting DD-WRT would be acceptable at this point with how long this has  been going on?

If there's a router by Ruckus without any of these firmware issues, I'd love to know. I should be getting 900mb/s+ on the newest iPhones and Macbooks in the same room as the router, but this doesn't seem to be the case. (And because it's Ruckus, I should also be able to split that bandwidth between 100+ devices without issues.)

Hi Taylor, the best solution is to sell your Ruckus AP's and buy a cheap one.  Much better speeds!  Sad but true.  We have the R710 and R720, both unleashed, both give terrible download speeds.  No solution in sight despite the fact that people have been complaining about this for months.

I spent 4 hours with Ruckus support with a new install of 4x R720's with latest 200.8.10.3.243 firmware.  Not easy to explain to client why these new Ruckus AP's get HALF the download speed of the Ubiquitis they replaced.  NOTE: In testing, the problem appears to be with how it handles WPA2 encryption.  Created test open SSID (no encryption) and the speeds doubled - although still not close to the speeds of a wired connection.  SO DISAPPOINTED to read that this issue is not so recent and they have been unable to fix the issue after many months of complaints.  Any word if this has to do with the change of ownership (Arris, now CommScope)?  Not only does this compromise the integrity of Ruckus - it puts integrators in a really bad position.  I cannot possibly do another installation with Ruckus equipment until I am assured this problem is fixed.  I can't believe I actually have to post this.  I won't even get into the issue of this latest firmware breaking PoE negotiation on R710s (now bumped to 802.3af from 802.3at.). What is going on at Ruckus engineering??

Without wasting any more time taking to Ruckus Support, (- Not that this is the support team’s fault but the engineering and testing failure of their peers -) Does anyone know with certainty that rolling back the firmware will give these Unleashed AP’s their performance back? And if anyone knows this with first hand experience, what version of firmware? Otherwise, I’m afraid I have to box these up and return them.

Yeah Which Ruckus APs do you have? hopefuly R510/R610/R710..... forget the R720 for now

(posted in other threads as well in case someone is looking for workaround)

In the meantime, while we wait (and hope) for a firmware fix that works, here is the current workaround:

1) Downgrade the APs to 200.6.10.1.312 (download from Ruckus and select as manual upgrade).

2) Confirm APs are negotiating 802.3at not 802.af PoE.  (Assuming PoE source is PoE+.). If APs fail to negotiate 802.3at, speeds will be crippled - particularly the R720.  If needed, force the APs to 802.3at via command line.  (instructions available from Ruckus website, or I can provide)

Kudos to Basavaraj in Ruckus TAC for working with me for many hours of testing to get to the above temporary solution. 

Still baffling to me how this problem made it out the door for two major firmware releases why there was no knowledge base with support for a workaround.  A black eye for Ruckus engineering.  I hope they can rebuild the trust they had previously.

i have the same issue where Ruckus unleashed is giving me bad speeds. Have been working with Ruckus wireless for 7 years and love the product but lately hate the unleashed product. tested at a client last week with 200mbps fiber. on unleashed the throughput does not go above 100mbps and upload and download vary so much when testing from the same position. we then moved the same AP to our vSCG controller and got nothing under 170mbps. same ap, same placement and device on same location. no one is able to explain that. 

confirmed in both testing that the device was connected to 5ghz on 80mhz. 

will be great to get ruckus feedback

We have a total of 414 Ruckus APs
407 of the R710s
2 of the R720s
5 of the T710s

We are using two vSZ controllers. I just checked one AP using "get power-mode" and "get lldp" with results shown below. All of our APs are plugged into Juniper PoE+ switches. Should these APs be at 802.3af or 802.3at?

rkscli: get power-mode
PoE Configured Mode      : Auto
Power Consumption Status : 802.3af Switch/Injector
OK

rkscli: get lldp
LLDP state: Enabled
LLDP interval: 30
LLDP holdtime: 120
LLDP mgmt: Enabled
LLDP bond type: Source MAC for LLDP frames on bond slaves: fixed
LLDP poe: Enabled
LLDP power: 25000
LLDP interface:
LLDP on eth0 : Enabled
LLDP on eth1 : Enabled
OK