leofan1126

7 Messages

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130 Points

Fri, Sep 4, 2020 6:29 PM

Ruckus switch unreachable/disconnected after power outage

Responses

Hello, im having this issue now because of power outage lastnight. All my APs are working properly but my icx switch says not connect. Im connected to my ruckus network but some apps wont open and slow downloads. See pics and advise. Thanks.

Refresh and pinged with no luck.

andrew_giancola

232 Messages

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4K Points

Are you physically able to unplug the power in order to power cycle the unit?

6 months ago

leofan1126

7 Messages

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130 Points

I just did that and just waiting for it to be discoverable in my available networks.

6 months ago

syamantak_omer

Official Rep

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804 Messages

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12.1K Points

Hi Leo,

Thanks for starting the new thread!

I would suggest below steps to find if switch is still working or not.

Start with power cycle.
Connect a laptop to one of the Ethernet ports and see if port lit up and you get an IP.
If you get an IP, try to ping the switch's management IP. If ping is successful then try to SSH or telnet into it.
In non of the above works then you need a console cable and check if you can access the switch.
If switch is functional and just not showing online in Unleashed then it is worth checking if LLDP is enabled on switch and SW can see the APs in LLDP neighbors command output.

show lldp neighbors

6. Also run below command on Unleashed master AP.

ruckus>enable
ruckus#ap-mode
ruckus(ap-mode)#get lldp neighbors

7. If step-5 and 6 looks fine then check if SW is in approved state in Unleashed.
8. If none of the above fix the issue then you may have to delete the switch from Unleashed, factory reset it and reconfigure it to connect with Unleashed.

Feel free to open a support case if you are unable to fix this by your own.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

6 months ago

leofan1126

7 Messages

•

130 Points

Im still at the same point as mentioned earlier. How would i go about putting in a Support case?

6 months ago

syamantak_omer

Official Rep

•

804 Messages

•

12.1K Points

Hi Leo,

https://support.ruckuswireless.com/cases/new

Above is the link to open a support case.

Regard,
Syamantak Omer

Regards,

Syamantak Omer

6 months ago

leofan1126

7 Messages

•

130 Points

6 months ago

scott_kennedy

2 Messages

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70 Points

@leofan1126 was this resolved?

2 months ago

andrew_giancola

232 Messages

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4K Points

6 months ago

Oh wow. You might consider running Wireshark to see if there are any FDP, LLDP or CDP traffic from your switch. I'm wondering if your config wasn't saved by whoever set it up.

leofan1126

Ruckus switch unreachable/disconnected after power outage

Responses

leofan1126

andrew_giancola

leofan1126

syamantak_omer

leofan1126

syamantak_omer

leofan1126

scott_kennedy

andrew_giancola

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