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2 Messages

 • 

80 Points

Thu, May 24, 2018 1:54 PM

Answered

Reset factory R500 unleashed

Hi,

I have 2 Ruckus Unleashed R500 version 200.4.9.13.47.
After doing a reset factory (I push reset button over than 12s), I can't connect web interface (https://[IP_ADDRESS] or http://[IP_ADDRESS]).

Then :
- Ping to these addresses is OK
- I have no SSID "ConfigureMe.xxx"
- Connection to SSH is OK but default login/password don't work

What's wrong ? Any idea ?

Regards

Responses

Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

3 years ago

Hi,
     Take one AP and Ethernet connect it to your PC, and do the AP factory default again. 
Set your PC's IP to 192.168.0.10 (anything except .1).  Try WebUI to 192.168.0.1 and use
'super' / 'sp-admin' login credentials.  If you get logged in, you can tell just what version of
firmware is running on the AP(s), or if you get an Unleashed network initiation page.

2 Messages

 • 

80 Points

3 years ago

Hi,

I tested your solution with my 2 Ruckus R500 unleashed but no page is displayed (http and https).
I did a factory reset again but nothing changed.

Regards.

3 Messages

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90 Points

2 years ago

What is username/password afrer factory reset . Super/sp-admin does not work for unleashed firmware

12 Messages

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170 Points

Do the access points have a username and password printed on the back under the default ip address.
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

Initial configuration needs to be done using the APs default SSID, then browsing to https://unleashed.ruckuswireless.com when you'll be prompted to create the network and define your Admin credentials.  Setup is described in this knowledge base article for your assistance:

https://support.ruckuswireless.com/answers/000005204
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

If you don't see a Configure.Me-XXYYZZ ssid in the air after factory defaulting your AP,
I suspect that they are not running Unleashed code.  Then you need the direct AP to PC(pre-configured with 192.168.0.x ) so you can access https://192.168.0.1 (super/sp-admin)and upgrade to your AP model Unleashed code.
I just posted a new Unleashed 200.6.10.1.308 btw...