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alessandro_pellicori

4 Messages

 • 

104 Points

Mon, Nov 30, 2020 12:27 PM

r310 wi-fi network reset

Hi to all, i'm new in this forum and product use...

i have inherited a wifi network of 4 ap ruckus r310, unfortunately i cant access to any web interface of none of these....

how i can procede to reset and ricreate a network wireless?

do i need to do factory reset of all the ap? after that can i reach web configuration trough Initial configuration  using the APs default SSID, then browsing to https://unleashed.ruckuswireless.com ?

Thanks

Question

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Updated 

2 months ago

 • Edited

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sam_evans

3 Messages

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32 Points

2 months ago

http://docs.ruckuswireless.com/unleashed/200.5/#c-RestoreToFactorySettings.html You'll need to use the alternative factory default reset method if you cannot access the GUI. 

You should not reconnect any APs until you are ready to build the unleashed network at which point you should only connect 1 AP and the start the below process. 

http://docs.ruckuswireless.com/unleashed/200.5/#c-setup.html 

4

alessandro_pellicori

4 Messages

 • 

104 Points

Thanks sam

Could i reset one ap to try procedure and the add other ap to build network infrastructure among them?

and the problem is that i don't know which of these is the master....

but i shut off one of them and the network doesn't have problems, i'll begin from this

(edited)

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2 months ago

0

eizens_putnins

210 Messages

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3.2K Points

Hello,

1. It doesn't matter which is currently master. What is important -- that when you reset this AP, it can't communicate with other APs. Otherwise it will just join same network back  straight away.

2. When you configure the 1st AP, it will become the master for new network, when you'll start other, they will join it (if approved by master).

3. Otherwise -- follow mentioned manuals.

Hope it helps.

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2 months ago

0

alessandro_pellicori

4 Messages

 • 

104 Points

Thank yoy very much guys

I follow your instruction, before i had to reset ap and install latest firmware.

Done this i configured first ap as master, with all settings (Multiple SSID, passprhase, ip ) and after that it automatically recognised all the clients, as i connect them to the network.

Last answer by my side is if i can configure untagged vlan on r310.

Thank you angain.

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2 months ago

0

syamantak_omer

Official Rep

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733 Messages

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11.4K Points

Hi Alessandro,

As of now, you cannot tag management VLAN on Unleashed. This means you have to manage the APs on Untagged VLAN. This is applicable to all the AP models support on Unleashed.

Regards,

Syamantak Omer

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2 months ago

0

syamantak_omer

Official Rep

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733 Messages

 • 

11.4K Points

2 months ago

Hi Alessandro,

Try to follow below steps.

  1. Access the switch where these APs are connected and shut down the switch port for all the APs, except the master AP.
  2. Now factory reset the master AP using CLI or hardware reset button (push and hold for 12 seconds).
  3. Once above is done, shut down the switch port for this AP as well.
  4. Now follow the same for each member APs.
  5. When you factory reset the last AP, do not shut the port and now configure it as a master.
  6. Un-shut the switch ports for the rest 3 APs. These 3 APs should join the master AP automatically.

If you don't have access to the switch or not sure how to shut the ports, you can also just plug out the network cable for these APs than shut them down from the switch side.

Regards,

Syamantak Omer

1

alessandro_pellicori

4 Messages

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104 Points

Thank you! 

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2 months ago

0

eizens_putnins

210 Messages

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3.2K Points

2 months ago

About using different VLAN for AP management  answer is NO and Yes.

No, you can't use tagged VLAN  for management (and actually, believe me, you usually don't want to do it  anyway). It is not supported on Unleashed, and even so it is supported with SZ and ZD controllers, I had just one case when it was really needed, usually you just don't want to use this  because of possible issues.

And Yes, you can do it -- it is not mandatory  for AP management VLAN to be VLAN 1 on switches. It can be any VLAN, as far as it is the same and untagged (native) on all ports, to which you connect APs.

Hope it helps

(edited)

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