New r500s to an existing Unleashed networking not adding
I currently have a network with 8 r500 APs (now 9 see more) We have purchased 3 more r500s and 6 t300.
We have a basic network in a large property, central switch with a draytek router handing out ips on 192.168.15.x - Connecting up the t300 it added in to the unleashed network no problem once I had done the software update from 'Upgrade' under Administer.
Adding the r500s, they are shown in the upgrade section, which I have upgraded as they showed mismatch firmware. - So they are shown in this list.
When I navigate to their IP I see the message we are building your unleashed network.....
But they never add to the AP list, I have done factory resets on them but this does not help.
Now if i remove them from the network and connect them to a separate network I can navigate to their web panel and setup a new unleashed network. but this is not much use!
Any help and advice would be really helpful. I called Ruckus but they didnt want to help without me purchasing a support package...
Firmware is 126.96.36.199.310.