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3 Messages

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40 Points

Wed, Nov 18, 2020 5:11 AM

Disabled wlan

I successfully installed ruckus unleashed and every thing was working fine.  The WiFi deadbolt would not connect to the WiFi anymore and while troubleshooting it I determined that I needed to create a 2.4 g only WiFi instead of both.  That was not working so I disabled the main wlan I was connected to and connected my phone to the 2.4 and attempted to connect the lock again.  That failed and I deleted the 2.4 wlan I created. I then realized I previously disabled the main Wlan and now I can not connect at all to the access point, WiFi, etc.  I have no idea what to do.  I cannot get access to the app since I can’t get on the network. 

Responses

Official Rep

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93 Messages

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1.6K Points

9 days ago

You can still access the Unleashed WebUI via the wired LAN port using a laptop or desktop with wired connection.  Just visit https://unleashed.ruckuswireless.com and login using your Unleashed credential, then you can re-enable your WLAN via "WiFi Networks" -> WLAN -> Enable.  See below screenshot.

3 Messages

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40 Points

When I do that I get a message that “This site can’t be reached”

Official Rep

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93 Messages

 • 

1.6K Points

Can you describe the wired connectivity/diagram you have when trying this?

3 Messages

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40 Points

I have my laptop connected to the switch via Ethernet cable.  At this point, after following several different recommendations, I’m stuck after pressing the reset button on the master AP.  The light flashed green and appeared to work but no configure me to link to, to start the setup process.  

Employee

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603 Messages

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10K Points

Hi Anthony,

A reset was not required, all you need is a laptop with wired connection on same network as Ruckus APs.

Once laptop is connected, run a IP scan and find the AP address of any one of the APs connected on your Unleashed setup. Copy the IP and access it from the browser. It will redirect you to the current master IP address automatically.

If you hardreset your master then other member must have become master, so you don't need to reconfigure the Unleashed master. Just access the GUI, enable the disabled WLAN.

Regards,

Syamantak Omer