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14 Messages

 • 

192 Points

Wed, Feb 12, 2020 5:35 AM

Answered

Can't find my network after completing the setup wizard

After completing the Ruckus set up wizard, I finally come to the "Congratulations" screen. Once I clicked "Finish" I still cannot seem to find the network that I JUST set up. Please help!

Responses

365 Messages

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4.7K Points

9 months ago

What ruckus ap? Did you buy it new or used?

14 Messages

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192 Points

9 months ago

It came with the house. Renting from an acquaintance and he had someone set it all up for him so he is useless.

10 Messages

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210 Points

9 months ago

Can you connect over an Ethernet interface to an AP's IP address?

14 Messages

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192 Points

Unfortunately I don't have an Ethernet plug-in on my mac.

14 Messages

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192 Points

I have a USB-C cord that connects to the switch but does nothing when I plug it in.

365 Messages

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4.7K Points

9 months ago

I see it seems you are in one of Lennar smart homes. Did you set it up on The unleashed smart phone app? Anyway, try rebooting both r510 by power off the ICX switch in media structured box where all the networking stuff goes to. just unplug the power to the main switch and plug it back in. See if rebooting the APs will help.

14 Messages

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192 Points

I did not use the mobile app. I was able to get to the configure on my mac and factory reset the system. I went through the set-up wizard and got to the "Congratulations" page. Once I hit the "Finished" button, it did not show up on my wireless networks. Nor could I connect to the admin log in page.

14 Messages

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192 Points

I unplugged the switch and let it sit off for a few minutes. Nothing happened once it booted back up.

14 Messages

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192 Points

Should I reset the switch AS WELL as the two AP's in the house??

365 Messages

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4.7K Points

No.....don’t reset the switch...
does the APs look like they are powered?

14 Messages

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192 Points

On our AP, under the "Power" it has a slow, blinking, green light. So, from what I've read I know that "an issue has been detected." 
Not one clue on how to fix this. I'm so frustrated.

14 Messages

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192 Points

9 months ago

Was able to go through the ENTIRE setup wizard again. Still cannot find my network that I just created.

14 Messages

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192 Points

9 months ago

@Albertpierson
HELP

365 Messages

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4.7K Points

9 months ago

hmm very odd.. when you went through the setup did you notice what firmware version it was on?
...

14 Messages

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192 Points

Went through chrome, chrome canary, and safari.

2 Messages

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72 Points

Also in Lennar home and I have had the same issue to a T with resetting and then only one working and trying again from the beginning and then having the same issue again!

365 Messages

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4.7K Points

9 months ago

so right now you have only one AP plugged in right?

14 Messages

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192 Points

Correct. Only one plugged into the switch and the switch is plugged into the router via Ethernet.

365 Messages

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4.7K Points

9 months ago

what browser did you use to set it up on your mac?

14 Messages

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192 Points

First time was with chrome. Next time was with Chrome Canary. Both times I was able to get to the "Congratulations" page. AND both times the network did not show up on my networks.

365 Messages

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4.7K Points

try the mobile app yet?

365 Messages

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4.7K Points

9 months ago

Try using Firefox?

365 Messages

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4.7K Points

9 months ago

after that try using the unleashed mobile App

365 Messages

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4.7K Points

9 months ago

Carli,

 did you ever get it resolved?

2 Messages

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72 Points

8 months ago

Still trying to figure it out! I get frustrated with it because it seems to be a cycle, you get one working and then try to get the other one to work. I actually complained to the company because I have never had so many issues from just trying to update an AP before and then I would have never updated it, if I would have known that the whole house would be down until I figured it out. Oh and forget about having the builder help they will refer you to Amazon, who does the first install which when we moved in took 2 months to get them out to installed the stuff because they only had 2 technicians that could do the installs from over an hr away . Oh and they only did my area once or twice a week because they also had to complete their regular area as well.

365 Messages

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4.7K Points

8 months ago

Actually if you can get one working, can you reflash the firmware to 200.6.x? While that is happening make sure the other AP is unplugged. Once that’s done .. don’t configure it yet, unplug the one you just flashed and plug the other one and see if you can get that working and reflash firmware to the newest of the 200.6.x series. Please make note of which version of firmware it has before rolling back to older firmware. My guess it is on some version of 200.7.xx but make note which version.


Once all that’s done just plug one of the APs into the switch and configure using a laptop. Once configured and rebooted and is working fine with the ssid you configure plug in the 2nd AP and it should auto configure it fine. I believe there is a bug on 200.7.x I experienced that one time on my r710 but I thought it was a fluke since I was testing out 200.7.x but when back to 200.6x for slow WiFi issues with iOS devices.


See if you can get one configured and flashed back. I’ll see if it is possible to flash a firmware in CLI mode even before configuring unleashed ..

1 Message

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80 Points

6 months ago

I had the exact same issue. I finished setting up the AP through the website but the SSID never showed up.

A couple of things I did:

My home has 2 AP so I only connected one for the setup. Once you get it setup, you can just plug in the 2nd AP and those settings will carry over.

I had to reset the AP multiple times. Seems like every third try, I got it working. So if it fails and you don’t see the SSID, try again.

I used Chrome