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Fri, Sep 13, 2013 12:26 PM

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ZF7982 product installation << modification suggestions

ZF7982 Noob observations:

1. Mounting template (paper diagram provided) should include all 4 mounting points, not just the two prime ones.
2. Included mounting screws (too long and the screw head should include phillips or torx) and plastic anchors should be more substantial.
3. The bottom side trim should include adjacent notches for the ethernet cable to be connected without the cable being bent around the .
4. The fancy locking mechanism (anti-theft) is annoying for most enterprise environments. Provide a method to semi-permanently disable the locking pin.
5. 7982 Quick Setup Guide p/n "800-70362-001 Rev E" lists a "Security screw," which was not included in any of the 7982's recently purchased. Nor is it obvious where a security screw would even be installed.

Responses

683 Messages

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11K Points

7 years ago

Thanks! We've passed this on to the product managers and actually used some of these suggestions in some upcoming products. 

7 Messages

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160 Points

7 years ago

1) The alternate mounting for the 7982 (902-0100-0000) and 7372 (902-0108-0000) plate is too thin in two places and needs to be strengthened ... Post a drawing of the sheet metal and I can markup the locations.

2) It should be included, as it is required for every install that is not standard drop ceiling.

683 Messages

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11K Points

7 years ago

This is great feedback. The product manager is monitoring this thread and working with our manufacturing team to assess the needed changes.

16 Messages

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442 Points

7 years ago

Good post.

RE: Point #5, Security Screw

I would imagine that the security screw is a small sized, torx head grub screw... maybe m3, 3mm or deeper.

As I see it, said grub screw would self thread, and it would be where you insert the paper clip for the lock/unlock mechanism.

Can Ruckus post a quick picture of what they use + perhaps a recommendation?

Champion

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202 Messages

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3K Points

We use a fold-out set of hex keys (sorta pocket-knife style) instead of a paperclip to push the unlock mechanism.
It's still a pain in the butt, but the hex key fits snugly enough that it usually doesn't pop out on it's own.
This often scuffs up or widens the "paperclip" hole.

It seems to me that the unlock mechanism should "click" and stay open until it's pushed a second time. That would be much easier.

failing that...

Maybe some kind of tool could hold the spring-looking slide-lever on the back of the AP while you're putting it up?
I haven't found any way to do it that way.

Champion

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202 Messages

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3K Points

7 years ago

Does anyone else have problems w/ the 7982 not hanging straight?
The standard mounting points are not along the center of mass of the device.
I sometimes end up stuffing napkins above the high-side of the unit (attempting to get it to sit straight) and then (sometimes) the AP leans hard enough to lift a ceiling tile.

And... There should be a better way to protect the T-bar when using ceiling clips.
I often see drop-ceiling T-bars w/ paint scraped off of them where the ceiling clip was put on.

And.. if I pre-bend the clips (to make them less likely to scratch) sometimes they end up sitting loose on the T-bar.

129 Messages

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1.6K Points

I use a black composite shim (clipped to length) from Lowes (oem True Line Mold Inc - Timberwolf composite shiims 12pk upc#8-52981-00200-5).

I "break" to length (hand snapping shim to length at one of many grooves is easy). I place shim between the ruckus provided drop ceiling hangers.

Champion

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202 Messages

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3K Points

How do you avoid having the AP push against the ceiling tile?
Do you wedge the shims between the white plastic separator piece and the ceiling-grid's T-Bar?

129 Messages

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1.6K Points

We use the included grid extenders, remove the cushioned feet from the AP, and shim between the plastic spacer and the AP.

Not perfect but it is an "ok" work-around for us.

>Insert rant here>
...
>/end rant>

28 Messages

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362 Points

7 years ago

The screws included seem really weak - i keep breaking them and having to source screws elsewhere.

129 Messages

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1.6K Points

I recycle the ruckus screws and use from Lowes, Toggler Alligator AF5 (oem # 50450) 3/16" anchors.

683 Messages

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11K Points

7 years ago

Yes, its not you. A last minute change in the design resulted in the offset off center of gravity. I'll pass your other comments on to the product team.

@DRC I'll see if I can get a pic up