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1 Message


70 Points

Tue, Aug 6, 2013 4:47 PM

ZF7962 won't connect with firmware 9.6

My zf 7962 and 7982 AP's won't connect after upgrading the ZD3025 to 9.6 from build 15. They do connect when I downgrade back to build 15. I'm told that 9.6 offers better Apple TV performance and that's why the push to upgrade.


Brand User

2.6K Messages


44.8K Points

7 years ago

Both models of AP are supported in ZD 9.6 firmware, so the problem could be IP
connectivity or LWAPP discovery problems. Do you see the APs connect and
upgrade firmware, then not come back? If you can find the APs' IP address, use
SSH to access the AP, login with the ZD admin credentials and issue the cmd:

set director ip a.b.c.d [a.b.c.e]

And this will point the AP to the ZoneDirector, to send it's LWAPP discovery pkts.