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Wed, Feb 10, 2016 8:30 AM

ZD1200 on build 218 Firmware on accepting R710 on Firmware

Hi Team,
Today i connect our newly acquire R710 which is on firmware on our network which have ZD1200 on build 218 Firmware and it seems the ZD is not liking it and now the R710 is in disconnected state and on the event logs i can see 
2016/02/10  13:57:47MediumModel[r710] is not supported; connection request from AP[00:00:00:00:00:00] refused. I'm wondering if upgrading the ZD firmware to 9.12 will help...


Official Rep


313 Messages


5K Points

5 years ago

Hi Chennai itsupport

Yes the line [r710] is not supported; does the trick.

So please upgrade to a later version so that the R710 is accepted.

Kind regards

34 Messages


518 Points

5 years ago

Thank you Martin .... will upgrade it to ZD1200 9.12 (GA) Software Release 

16 Messages


324 Points

4 years ago

upgrade it to build 11 the recommended version

42 Messages


560 Points

3 years ago

Upgrade it 10.x then r710 ap will connected and ur configuration will not hamper go ahead