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2 Messages

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80 Points

Sun, Jul 7, 2019 5:46 PM

Answered

ZD1200 and adding Zone Flex R310s

I have a ZD1200 running firmware 10.1.1.0 build 55. I have licenses for 30 APs and am starting new. Currently I am on the same subnet as the APs and when the APs attempt to register with the ZD1200 I get an error of : "Discover request from AP[8c:fe:74:2b:b3:20] is ignored for unsupported model [r310] or image."

Am I running the wrong firmware? Do I need to update the firmware of each R310 individually?
New to the ruckus product so any help or documents would be great.
Thank you.

Responses

107 Messages

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2.3K Points

a year ago

It sounds like they do not have the base code. Can you login to an AP and report the firmware version? Did you buy new APs?

Employee

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221 Messages

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5.1K Points

a year ago

Hi Baylor,

I've checked release notes and confirmed that the R310 is supported in firmware version 10.1.1.0.build 62.

As David has mentioned; if your APs are pre-loaded with firmware other than the 'Standalone' code, then the Zone Director may not be able to upgrade them.

If you need standalone code for a manual firmware upgrade it is available from support.ruckuswireless.com
https://support.ruckuswireless.com/software?filter=88#firmwares

Hope that helps,
Darrel.

2 Messages

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80 Points

a year ago

The current firmware on the AP is 200.5.10.0.291. Sounds like I should be using the R310_110.0.0.0.683bl7?

107 Messages

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2.3K Points

a year ago

Yes, you have Unleashed code on the APs.  110 is fine, but personally I prefer the 104 code.  It doesn't make much difference because either one will be blown away and replaced with ZD code.