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4 Messages

 • 

110 Points

Wed, Feb 5, 2020 2:37 AM

Answered

zauti

Unable to factory reset

Responses

246 Messages

 • 

4.2K Points

9 months ago

Hi Mohd,

Which product are you trying to reset and what is the step you are following?

4 Messages

 • 

94 Points

9 months ago

An Índole R300 push the reset Burton for 6 minutes and then release

4 Messages

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110 Points

9 months ago

Sorry, i accidentally pressed save.
I have R500 and VSZ 3.4.1.0.208.
The right firmware in order for the AP to work with the VSZ is 3.4.1.0.329. However, i mistakenly update firmware which i believe to be Unleshed ( firmware R500_200.6.10.1.312.bl7).

I have pressed the reset button for 20 seconds but the AP still broadcast configure.meXXXX and i can't access to unleshed.ruckus.com or https://192.168.0.1.

is there any other way to reset the AP?.
If possible can show me which download file for the firmware 3.4.1.0.329.

thank you



246 Messages

 • 

4.2K Points

Hi Mohd,

AP does not broadcast the configure.me SSID always, it only broadcast it when you are configuring the master AP in the network. The moment you will get done with the configuration of the unleashed setup then you will not get any configure me SSID.

Since you have done the factory reset, the AP is in setup mode.

You can access the AP by connecting the AP to the Configure.me SSID and access unleashed.ruckuswireless.com. Or connect through the LAN and access 192.168.2.1.

The whole process is mentioned on the below link.
https://support.ruckuswireless.com/articles/000005193

126 Messages

 • 

2.7K Points

9 months ago

Hi Mohd, 

Please have it connect to POE switch or a power injector and try to assign an static IP to your PC from 192.168.0.0/24 subnet, then try to ping the AP's default IP 192.168.0.1 if you get any response please go to browser and type the AP's default IP now you should have access to the AP's web interface. 

Once you have regained the access to the AP's web interface please upgrade the AP with AP's standalone software please use the link below,

https://support.ruckuswireless.com/software/1017-zoneflex-solo-access-point-104-0-0-0-1347-ga-softwa...

Once the AP is added on the vSZ (using option43/dns/l2 discovery/set director/scg ip ) the AP should join the vSZ and upgrade itself to 3.4.x version. 

I don't have vSZ on 3.4 version, else I would have given the 3.4.x firmware please try to reach out to support if you have any challenges they would be glad to help you.

Please use this URL from your PC via browser when you have connectivity to vSZ, you should be able to download the firmware from vSZ, not sure if it works now or not.

http://vszip:91/wsg/firmware/R300_ 3.4.1.0.329.BL7

Thank you.

Hope it helps!!!!

Regards,
Abilash PR. 

4 Messages

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110 Points

Thank you, for the factory reset issue has been resolved. i need to configure the AP to unleshed before factory reset.
I'm downloading the firmware and will try to flash my R500.
will let you know the outcome.

thank you

246 Messages

 • 

4.2K Points

Thanks Mohd,

let us know if you face any issues.

4 Messages

 • 

110 Points

I found that the Firmware is correct but my procedure was wrong.
Thank you so much.



246 Messages

 • 

4.2K Points

Glad that it is working fine now.