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2 Messages

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90 Points

Tue, Sep 25, 2018 2:11 AM

Answered

what is an active support contract?

Responses

Employee

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128 Messages

 • 

2.6K Points

2 years ago

Hello Mhel,

Basically, for any technical support or customer service, you need an active/valid support contract for assistance.

It is also useful in RMAs(replacement) where you get an Advance Replacement in which the new unit will be shipped out in 2 business days. 

There are various support contracts for different devices in Ruckus. Please go through the below link for more details.

https://support.ruckuswireless.com/programs

- Anusha