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Sat, Jul 14, 2018 11:31 AM

Answered

What does "target fail detect" mean?

We are seeing intermittent reboots of APs with this message showing in ZD as the restart reason. What is the cause of this?

Responses

1 Message

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60 Points

2 years ago

Andrew. Did you ever get a response on this? We have 7 Ap's in one of our buildings and 3 of them are going offline all the time. 


AP[RUCKUS-EHC6 joins with uptime 79 s and last disconnected reason AP Restart : target fail detect

Employee

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54 Messages

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1K Points

Hello Andrew, 

Are you still facing this issue. Please revert back and we would be happy to help. 

Best Regards
Vineet 

Employee

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54 Messages

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1K Points

Hello Raymond,

Are you still facing this issue. Please revert back and we would be happy to help. 

Best Regards
Vineet 

11 Messages

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280 Points

2 years ago

No

Employee

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54 Messages

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1K Points

Hello Andrew,

The reason Target fail detected indicates a software crash but to know the exact reason we would need to extract dram dump from the AP. The dram dump can be taken from AP shell and hence restricted to Ruckus support. Kindly open a case with Ruckus support to collect the logs and provide a resolution. 

Best Regards
Vineet

2 Messages

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70 Points

2 years ago

We are having this same issue. We have 15 - 20 AP in the field and we seen this 3 times in the last 4 months. We discovered if you change the AP (master to slave) and back it seems to fix this issue temporarily. If that doesn't work you need to reset the AP and start over. R310 Unleashed 200.6.10.1.312 /  ICX7150 -C12P 08.0.80bT213


Employee

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54 Messages

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1K Points

Hello Tom,

Kindly open a case with Ruckus support as to identify the root cause for target fail "dram dump" needs to be taken from the problematic AP. Once these logs are collected then root cause would be found. 

You can open a case via WEB through below link :

https://support.ruckuswireless.com/cases/new

or call Support https://support.ruckuswireless.com/contact-us

Best Regards
Vineet 

2 Messages

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70 Points

Our case # is Ruckus case 00877649
I added logs and notes.

Employee

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54 Messages

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1K Points

Hello Tom,

The case#00877649 was closed as no contact since there was no response on the case. We will open a new case and and engineer would assist you ahead, also I would suggest to upgrade the Unleash network to the latest available version which is 200.7 and monitor the behavior. Below is the image for R310 Unleash AP.

https://support.ruckuswireless.com/software/1949-ruckus-unleashed-ap-200-7-10-2-339-ga-software-for-r310

Best Regards
Vineet

38 Messages

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536 Points

2 years ago

Anybody. I saw the same error. Our R500 is under ZD1200.

Employee

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54 Messages

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1K Points

Hello Janx,

There is an issue resolved on ZD 10.1.1 Refresh 3 Release notes: 

Resolved a target fail detected issue on APs. [ER-6665] 

Although the best way would be opening a case with Ruckus support to analyze the logs and as per the findings provide a fix. 

You can open a case via WEB through below link :

https://support.ruckuswireless.com/cases/new

or call Support https://support.ruckuswireless.com/contact-us

Best Regards
Vineet 



38 Messages

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536 Points

Hi

But what about 10.2.1.0 build 75 ? I'm using this one. Also regarding this "target fail detected" our reseller opened case 00916556 but no one has contacted me.

Employee

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54 Messages

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1K Points

Hello Janx,

The case has been opened with contact name as Hannes Mulla and preferred contact method as email so the case engineer has been following up on the case through email to [email protected]. Till now there has been no response to the engineer and hence case is in "customer pending". Please call support (https://support.ruckuswireless.com/contact-us) and mention the case number 00916556 or if the case has been opened with your account you can access the case and update through https://support.ruckuswireless.com//cases/00916556 or please confirm that you would require a call back on +372 650 9381 and need email to be added as [email protected].

The engineer would require support log of the AP's that are rebooting along with the controller debug log.

Best Regards
Vineet