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Sun, Aug 18, 2019 7:10 PM

Answered

Slow Download Speeds R710 Unleashed

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Responses

3 Messages

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80 Points

8 months ago

Don't want to hijack the thread but will the R310 also receive this fix? And if yes, when?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

8 months ago

3 Messages

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80 Points

8 months ago

Michael, if I read correctly no more updates for the R310?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

8 months ago

APs no longer supported in UNL 200.8+ include R310, R500, R600, T300, T300e, T301n, T301s.

 

Ruckus Unleashed 200.8 (GA Refresh) Release Notes:

https://support.ruckuswireless.com/documents/3265-ruckus-unleashed-200-8-ga-refresh-release-notes

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for C110:

https://support.ruckuswireless.com/software/2523-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-c110

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software forE510:

https://support.ruckuswireless.com/software/2522-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-e510

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for H320:

https://support.ruckuswireless.com/software/2521-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-h320

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for H510:

https://support.ruckuswireless.com/software/2520-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-h510

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for M510:

https://support.ruckuswireless.com/software/2519-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-m510

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software forM510-JP:

https://support.ruckuswireless.com/software/2518-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-m510-jp

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for R320:

https://support.ruckuswireless.com/software/2517-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r320

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for R510:

https://support.ruckuswireless.com/software/2516-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r510

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for R610:

https://support.ruckuswireless.com/software/2511-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r610

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for R710:

https://support.ruckuswireless.com/software/2504-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r710

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for R720:

https://support.ruckuswireless.com/software/2510-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-r720

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T310c:

https://support.ruckuswireless.com/software/2515-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t310c

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T310d:

https://support.ruckuswireless.com/software/2514-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t310d

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T310n:

https://support.ruckuswireless.com/software/2513-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t310n

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T310s:

https://support.ruckuswireless.com/software/2512-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t310s

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T610:

https://support.ruckuswireless.com/software/2509-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t610

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T710:

https://support.ruckuswireless.com/software/2507-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t710

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) Software for T710s:

https://support.ruckuswireless.com/software/2506-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-software-for-t710s

 

Ruckus Unleashed 200.8.10.3.278 (GA Refresh) SNMP MIBs(.zip):

https://support.ruckuswireless.com/software/2505-ruckus-unleashed-ap-200-8-10-3-278-ga-refresh-snmp-mibs

13 Messages

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278 Points

Thank you so very much, Michael.  I know this took a lot of effort to push it through engineering, QA, etc, and now you having to actually publish them now.

It's very much appreciated!

14 Messages

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190 Points

I seem to be having some issues with the firmware. I'm getting an error after upgrading my R610 that the firmware for the R510 does not match when trying to upgrade it separately. It failed when I tried to upgrade both at the same time, so I upgraded the R610 first and then tried to upgrade the R510 that is meshed. Also, the firmware upload is extremely slow.

Edited: I got it working now, just need to reset the ap and reupload the firmware.

3 Messages

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80 Points

8 months ago

So this firmware seems to have solved the issue for me on iPad OS. Download and
Upload are pretty close.
But on my Samsung S10 download is still much less than upload. But if I am right, the
fix for all devices will be released with 200.9.xxx. Or am I wrong?

38 Messages

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682 Points

you are wrong. This firmware should fix all download issues... 200.9 will be new firmware probably with new features and supporting newer future released devices. I am waiting to see how will be the 200.7 fix firmware when released, hopefully next week.

3 Messages

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80 Points

Really, but Michael wrote:
“ I have received confirmation from DE manager that we will have the ER-7956 iOS device performance fix in Unleashed 200.8 update by tomorrow (Friday US). “

So sounds for me only iOS and iPadOS fix and that‘s what I am seeing with iPerf3
from iPad and Samsung S10 to iPerf Server on my Router.

38 Messages

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682 Points

if they fixed this only for ios and not for other devices and platforms... this is really pity... having in mind it took them more than 1 year to identify and fix the issue "partially"???
Brand User

Former Employee

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2.6K Messages

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44.8K Points

No, the fix applies to all platforms AP Standalone, Unleashed, ZoneDirector (posted 6 refreshes this week), and SmartZone.  It was an issue with WPA2 encryption based WLANs, introduced by a Security Bulletin required change around Christmas.  We will "repair" the throughput issue (for all devices) as we update next maintenance releases.

20 Messages

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372 Points

^Are those maintenance releases the new 200.7 and 200.8 unleashed firmware versions released in the last few days? If not, is there an ETA for all devices?

14 Messages

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190 Points

8 months ago

Samsung Note 9 on an R610 with the very latest firmware. It seems to be working well now.

16 Messages

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252 Points

8 months ago

hi Guys

The problem is not better :-(

Ipad Air2 5Ghz Wifi with WPA2.
UNLEASHED firmware 200.8.10.3.243



368 Messages

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4.8K Points

Mike, you used the wrong firmware..... please use
200.8.10.3.278

Also try using speedflex on a different AP that you are not connected to... as speedflex is not reliable. Either use speedtest.net if you have the bandwidth or iperf3.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

8 months ago

Hello, please watch the Support portal for the Unleashed 200.7 refresh build with same fixes on Monday, thanks!

(for those of you with R310, R500, R600, T300, T300e, T301n, T301s model APs not supported in 200.8+)

5 Messages

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102 Points

Hello, if I want a mesh with R600, R510 and R710 unleashed versions, please remind me if they can run mix of 200.8 and 200.7 firmware versions, or do all have to run the lowest common version? Thanks

38 Messages

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682 Points

AFAIK, they have to run the lowest common version, in this case I think it is 200.7

5 Messages

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102 Points

TY. yes, I found another post in this forum.

10 Messages

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186 Points

8 months ago

Thanks for the update. I tried to run speedflex (to AP I am not connected to), iperf3 to wired server and speedtest. Here is the results with iphone x as a client.

1. Speedflex to second AP: download 128mbit/s, upload: 274mbit/s
2. Speedflex to connected AP: download 117mbit/s, upload: 278mbit/s
3. iperf3 to local server wired to AP 5 streams: download: 134mbit/s, upload: 144 mbit/s
4. Speedtest: download: 134mbit/s, upload: 133 mbit/s

Before new firmware download speeds were ~80mbit/s

It looks like good results, but with anomaly in upload speed with speedflex. Is it?

Also, I found one strange thing. If i run dslreports test, it shows "C" for buffer bloat. If I run it with another cheap AP, I get A+ result. What type of configuration should I check on Ruckus AP to fix it?

368 Messages

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4.8K Points

Arrowcircle,

  which ruckus AP model do you have?

20 Messages

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372 Points

This data seems to indicate the issue is not fixed. Your download speed should be the same as your upload speed, not cut in half.

368 Messages

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4.8K Points

It’s very possible that there’s a 2nd bug that impacts performance especially on the r720. As we know the r720 still had dramatic issues even on unleashed 200.6.10.1.312 unlike the r510, r610, and r710. Unfortunately, I can not test the r720 since I don’t own one. Which is why I want to ask what AP does Arrowcircle have? At this point, I want to find out if only the r720 is still affected or certain RF scenarios is still impacting some people on various APs. Again, not everyone is impacted by the bug and somehow it’s been hard for Ruckus to reproduce from the beginning.

368 Messages

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4.8K Points

  • At this point I believe there is more than one bug that impacts performance and still I believe the best performance was unleashed firmware 200.4.x which makes me believe there is a bug that was introduced in 200.5.x  and then possibly another bug that was introduced in 200.7.x firmware .  As far as I can tell the performance of the r710 is back at 200.6.10.1.312  firmware.  I do want to find out when was ER-7956 bug was first introduced if it lines up with my educated guess from the regression testing I have done in the past.

20 Messages

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274 Points

I have R510's on 200.8 and the update is not available.

20 Messages

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274 Points

8 months ago

Thanks. I was trying via the app and it was not showing. Online via a browser worked.

10 Messages

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250 Points

8 months ago

The WPA bug is definitely fixed in versions 200.8.10.3.278 and 200.7.10.202.118. Downstream and upstream throughputs are now even, and they're comparable to those of Unleashed 200.6 and Solo 11x firmwares.

20 Messages

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372 Points

8 months ago

Is this true on non-iOS devices?

10 Messages

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250 Points

8 months ago

Yes, I tested with iperf3 -P 4 on Android and Windows clients.
[SUM]   0.00-30.01  sec  1.94 GBytes   556 Mbits/sec   sender
[SUM]   0.00-30.01  sec  1.86 GBytes   532 Mbits/sec receiver

10 Messages

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186 Points

7 months ago

so any ideas how to fix bufferbloat with ruckus unleashed access points?

178 Messages

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2.9K Points

7 months ago

What's the ETA on vSZ (5.2+) AP patch speed fix? Unleashed has had it for weeks now.