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2 Messages

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230 Points

Sun, Aug 18, 2019 7:10 PM

Answered

Slow Download Speeds R710 Unleashed

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Responses

14 Messages

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372 Points

a year ago

Hey all. Thanks for the useful thread. I’ve been following this for a couple weeks, and I recently submitted a ticket to Ruckus tying the slow down to the WPA encryption post 200.6, with a link to this thread. After 3 phone calls, passing them my logs, and a recent “escalation”, here’s today’s response.

“ Please be informed that multiple speed issues has been encountered with the R510 models across multiple networks.

Our engineering team has been involved already to fix the issue.

I will have a word with my internal Team and provide you an update by tomorrow.

Thank you.”

Here’s to hoping....I’ll pass tomorrow’s response when I get it. Not sure how quickly they’ll rush a firmware patch on an issue that’s existed for 2 years.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Hi Rich, may I have your ticket number and the bug ID, if they've given you one please?

14 Messages

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372 Points

Case ID: 01031906

16 Messages

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394 Points

a year ago

At least they're either acknowledging the issue, or pretending to acknowledge it. Better than the typical denial everyone's been getting "we are unable to reproduce the problem"... so this is a good start, let's hope this gets resolved soon because this is starting to severely impact the Ruckus image. Although, seems like everyone keeps buying Ruckus. Let's hope Commscope cares more about the reputation than the previous holding company.

33 Messages

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536 Points

33 Messages

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536 Points

I am using RuckusSpeedflex software and that confirms the spdownload speed problem.   Then I used Fing to test the internet speed. Obviously, there is a problem. The download problem is not the incompatibility of unleashed with Speedtest. There is a real download problem!!!  Come on guys, get this issue fixed already. I’m sure you’re losing customers...  don’t you care?!

368 Messages

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4.8K Points

If you are using SpeedFlex best to run the SpeedFlex on a wired AP that you are not connected to via WiFi .

6 Messages

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134 Points

I get totally different results using the freestanding SpeedFlex mobile app vs the test built into Unleashed. Neither SpeedFlex test required an internet connection, but the freestanding SpeedFlex app matches what I get from a single connection on Speedtest with a gigabit up/down connection.

6 Messages

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134 Points

14 Messages

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372 Points

a year ago

Earlier today I had a very short phone call with my "Technical Support Engineer" which resulted in the following:

-They've admitted that this is an ongoing issue which they were finally able to replicate in their labs, and promised an updated firmware "soon" to address the problem.  
-Despite asking them not to, they closed my case since my name was added to a larger case including all other users.  

Put simply, felt pretty "blown off", and I'm not holding my breath on any updates.  Pretty frustrating since I'm $$$ invested in a Ruckus Network.  

Good luck all, I'm going to start looking at other WAP options.  

Brand User

Former Employee

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2.6K Messages

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44.8K Points

What's your ticket number Rich? 

The bug I'm following keeps pointing back to Speedflex test tool not reporting accurately since 200.7.  (NOTE: Use other tools for testing please)

What model AP, what client, and what tool(s) are you using to measure your throughtput?  Just between client <-> AP, or to the Internet thru your WAN link?

And I admit some bias, as an NPI engineer for Unleashed, I feel it's a very flexible/recoverable/mesh capable low cost no controller solution for 1 - 25 APs.

14 Messages

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372 Points

Michael. I appreciate your reply. As stated in the comment above, my Case ID: is 01031906. 7150-c12p switch, r510 WAPS.

Using the non-ported version of SpeedFlex, I’m getting 1/3 to 1/4 download to upload speed. This only happens on WPA protected networks after 200.6. Using an open network, I’ll get full speed regardless of the tool used. (Even SpeedFlex)

The speed difference is evident on all tools used. Iperf, stand-alone SpeedFlex and all commercial Speedtest apps. If it’s only the SpeedFlex tool, why is it different on protected vs unprotected networks?

Pardon my frustration, but after my representative closed the ticket after I specifically requested he didn’t, I felt blown off. , I fee like it’s going to be another year til we have a solution.

13 Messages

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294 Points

Seems as though at least some of the Ruckus Engineers and Staff are too quickly conflating 2 issues seen with the one confirmed issue they know. 

1. Speedflex test tool not reporting accurately since 200.7
2. Wave 2 AP's demonstrating slowdowns since 200.4 identifiable on iperf and other testing methods beyond Speedflex.

33 Messages

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536 Points

I'm getting very similar download results using speedflex or speedtest.net.  This thus seems an issue with the AP not being able to pass through full download speeds.
I'm using an R710 and an R720 unleashed.

6 Messages

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134 Points

Michael - which Speedflex tool do they say is broken?  I get very different results from the freestanding Speedflex iPhone app than I get from the Speedflex function integrated in the Unleashed app or the web GUI. 

Only the freestanding Speedflex mobile app reflects the downstream throughput issues I see with commercial Speedtests.

4 Messages

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224 Points

10 months ago

Anyone @Ruckus - How is this issue coming along? Do you think you'll have a fix rolling out soon, and for how many different 200.x firmware trains of Unleashed (200.7, 200.8, etc)? Thank you!

178 Messages

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2.9K Points

That's the million dollar question isn't it?

33 Messages

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536 Points

10 months ago

It has been months and months and still no solution...  running 200.8.10.3.243 firmware on unleashed R710 and R720 AP's.  Upload speeds are great, download speeds are slower than on 15 year old APPLE wireless routers!  Yes!  Can you believe RUCKUS let's this go on and open?!  We've bought $19 AP's and they are running better than our Rucks AP's.  We will be selling all our Ruckus APs as there is -0- support from them.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

And you mean specifically on your iOS phone and an encrypted WLAN?
Do you compare performance with any other type devices?
Do you have a case open I can look into?

14 Messages

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372 Points

Michael. That holds true in my case (iOS). 200.6 works perfectly, but I’d like to manage my switch. A function added in 200.8. The problem consistent across all my apple devices running 200.7 and later.

40 Messages

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580 Points

10 months ago

Could it be a wireless chipset driver issue on the AP, which isn't manufactured by ruckus themselves? It could explain why it's taking them so long to troubleshoot and fix? They are at the mercy of the manufacturer?

4 Messages

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110 Points

10 months ago

After reading through these posts, I rolled back the firmware to the oldest I could find for Unleashed, 200.6.x  So far, so good.  Upload speeds are better as well as stability.  Before I would get kicked off of the 5G channel even if I was sitting a few feet away from the AP.  
Would like to try to roll it back to 200.5.x   Anyone have a copy they could Dropbox to me?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

What model AP? 

There's 200.5.10.0.235 (GA) for R710 model APs available on the Support site.

4 Messages

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110 Points

R710.  I couldn't find anything prior to 200.6.x on the support site.  I'll look again.

4 Messages

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110 Points

Copied and pasted, it came up.  R710_200.5.10.0.235.bl7 is the correct file?

12 Messages

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212 Points

9 months ago

any updates on this bug fixing?

38 Messages

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682 Points

9 months ago

This is total bullshit... we stopped offering any Ruckus devices to potential new customers till this is ever resolved, which I am not sure it will be!

33 Messages

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536 Points

Couldn't agree with you more!  For a company in this day and age to have a major flaw like this go unfixed for months on end is the kiss of death.  We've been selling AP's on eBay while we can.  If Ruckus goes out of business they'll be worthless.

14 Messages

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372 Points

9 months ago

I just picked up some TP-Link Omada 245’s, arriving Saturday to replace my r510’s. I opted for these over the Ubiqiti’s, for a 2 story home setup. Anyone have experience with Ubiqiti or TP-link as a ruckus replacement?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

9 months ago

Hello,

I'm on your side and I'm sharing your test results/feedback with Eng/QA, and we appreciate your TAC case logs.
This is a very important issue for us, and we're looking at every possible interaction between client/AP/target.
The one aspect that appears to be most relevant is the speed issue on single TCP streams.  There is ongoing
debugging happening in our labs, and I'll share info asap here.

10 Messages

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186 Points

Hi Michael,

Problem is there are no transparency in Ruckus replies. This topic was created 8 month ago, and only after half a year Ruckus acknowledged, that there is something here. People provided logs and literally any information Ruckus asked.

And where are we now? There are no information about what's happening, no technical info, no status updates, no information about nature of the problem, no information about will or will not this problem is scheduled for fix.

"We are on it" for half a year is horrible in terms of transparency. Even after starting loosing clients, there are still no real information about it.

The one aspect that appears to be most relevant is the speed issue on single TCP streams.  There is ongoing
debugging happening in our labs, and I'll share info asap here
This looks like no info for me. And the further it goes, the more it looks like Ruckus just dont care about Unleashed firmware problems. For 6 months we see information was passed to technical department, but nothing changes.

If Ruckus decided to abandon active support of Unleashed firmware, just tell that and people will have actual information and will be able to decide what to do.

Telling nothing is horrible habit without any respect and care to your customers.

12 Messages

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212 Points

Actually this also happens when you have a zonedirector.Not only happen under unleahsed firmware.
ruckus for sure losing customers and reputations.

178 Messages

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2.9K Points

Losing customers in a crowded industry does not bode well (especially since Aruba is so aggressive in our industry). We actually did a test with our vSZ by moving our biggest site from 5.1.2 back to 3.6.1 and things were solid. Fast speeds again and they said it was like a whole new network. I would say that SmartZone is affected as well. 

14 Messages

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372 Points

9 months ago

Michael Brado,

I sincerely appreciate the fact that you stand behind your product.  I take pride in my work as well.  Unfortunately, for over a year your product's firmware has had significant connectivity and bandwidth issues with half of the mobile device market.  I recently moved into a smart home and was excited to see an enterprise grade system.  I also understood that there would be some "growing pains" since this system was never designed to work in a home environment.  

That being said, I've never owned a wireless antenna (router or WAP), that struggled to provide a usable signal 20 feet away.  I'm currently on my second replacement WAP, 17 feet away (no obstructions), and on the 2.4 band I'm getting an RSSI barely holding 68.  This means my Gigabit service translates into 30-40 upload/download.  (Yes... I've tried every iteration of balancing, TX power, channel deconfliction, channelfy and background scanning, etc.)

After speaking with multiple representatives, and starting a trouble ticket over a month ago, I'm out of options.  The QUICKEST action I've seen from RUCKUS was the removal of my last post requesting recommendations to replace my sub-par r510's (less than an hour)

Additionally, I've forwarded my complaints to my Lennar Customer Service representative.  The "Ruckus" heat-mapped WiFi is a huge selling point to their smart-home brand, and every neighbor I've spoken with is seeing the same sub-par performance (signal and speed).  I'm not sure what the implications will be if the foundation of their "smart-home" is flawed.  

Put simply, there is something very wrong with the Unleashed firmware, and although I was willing to work with your company to fix it, I've been ignored for the better part of 3-months.  Which tells me the problems at Ruckus extend beyond their firmware.  

Please reach out to me if you're willing to assist with additional troubleshooting.  As stated in my previous (now deleted) post, I'll be receiving my (other brand) replacements this Saturday.  

20 Messages

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274 Points

I also have a new Lennar home with these exact issues. Did you purchase your replacements for your 510s yourself? I have completely bypassed both of mine in favor of my ISPs router. It outperforms in every way from a closet in my laundry room. Who did you reach out to at Lennar? I'd like to lodge a similar complaint in hopes they'll move away from Ruckus altogether.

14 Messages

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372 Points

Ryan, sorry you’re stuck dealing with this too. I submitted a service request through the Lennar Service page. I first called them out for service because I was seeing 2/3 bars on my iPhone while line of sight with the WAP in addition to slow speeds. I used a WiFi analyzer to deconflict channels and also retrograded the firmware per this forum, but still had to have them come out.

They re-crimped the Cat6 and replaced the WAP. It seemed to fix it at first, but I’ve been struggling with dead spots and dropped devices ever since.

We use Apple TV’s in 3 rooms and they only maintain their connection because I created a dedicated WLAN just for them.

I recommend you contact your Lennar service rep and let them know that your heat-mapped home has dead spots. Notify them that you’re running the 200.6 firmware and that connectivity is still an issue, ultimately making your smart devices unreliable. They’ll pass you on to the local network rep who may be more receptive to your Ruckus woes.

Let me know if you have any luck.

As Michael reminded me in a direct message. Per the forum standards, please make sure we keep this conversation about troubleshooting these Ruckus issues, or they may delete the post.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Rich, a senior TSE will be reaching out to you shortly.  I hope you will give us another shot at troubleshooting please.

14 Messages

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372 Points

Looking forward to it. Thank you Michael.

14 Messages

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372 Points

Michael,

I spoke with Mr. Vargas (TSE) and Mr. Sharma (Lead Engineer?).  There were some audio difficulties, but the takeaway from the conversation was that they are still convinced the 200.7-8 speed issues were indication only (an issue with Speedflex).  I am the farthest thing from a network specialist, so I can't argue.  It just "seems" that the network performance matches the indications.  Overall, 200.6 performs better than 200.8.  In the simplest example, 4k media buffers on >200.7, but doesn't on 200.6 (both on Gigabit).  

Additionally, they were unable to address my signal strength issues.  Since it has to do with the placement of the WAPs (center of each floor), it falls back on the deployment of the system (Lennar), not Ruckus.  Again, I'm not a network architect, but if my ISP provided Gateway can cover my entire two-story home, I'm not sure why 2 Enterprise-grade WAP's can't.  

DESPITE MY FRUSTRATION, I really do appreciate you taking action on this and handling my case personally.  It's not every day that a single user gets to speak with a lead engineer.  I'll continue to follow this forum to see if there's any resolution.  Unfortunately, like many of us during the past several months, I've been working from home.  And at this point I NEED to address my intermittent connectivity and will be seeking other options.  

Cheers,
Rich

1 Message

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62 Points

9 months ago

After reading this thread, I downgraded my 720, 710, and 510 to 200.6.  I have 600Mbps fiber to my house and I get 575Mbps when plugged in to my router or switch directly.  When running 200.8 I was getting 150Mbps max over wifi.  After down grading to 200.6, I am getting 400+ Mbps.  All tests were done on a single AP and confirmed 5ghz.  Also tested over multiple devices including IOS and no IOS.  Something needs to be done.  Now that I downgraded, I loose functionality in the AP such as switch monitoring.

8 Messages

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246 Points

9 months ago

Definitely, some of the early firmware damaged the access point, which created problems with the 5 GHz network (delays, low speed, ping). I have problems with 6 APs. In addition, it became impossible for me to work with AirPrint printers (Canon, HP connected to a separate wireless network in the 2.4Ghz range on the same APs with no isolated) if the client is connected to a 5 Ghz network - the printers are simply not located, printer restart helps, but after some time printer again lost from AirPrint. Therefore, I had to disconnect the 5Ghz network and work at lower speeds at 2.4Ghz where everything works as it should. But it's crazy to spend a lot of money to face such problems ...I'm already thinking about selling my wireless points. Can someone recommend specific APs brand with seamless roaming to replace R710 and R610?

40 Messages

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580 Points

9 months ago

Michael Brado, I assume Ruckus doesn't make the wireless chips on their AP's themselves? If that is the case, is there a difference in wireless chipset drivers between unleashed versions 200.5/200.6/200.7 and 200.8 on the R710 units?

15 Messages

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318 Points

They went from kernel 2.6 to 3.x series kernel with 200.8 so it's a bit of a change, including new chipset drivers of course.